Overnight Supervisor

9 months ago

Melbourne, Australia Hilton Full time

An Overnight Supervisor supervises night-hour assistance to guests to contribute to an overall exceptional experience from check-in through check-out.

**What will I be doing?**

As an Overnight Supervisor, you will supervise night-hour assistance to guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

- Occupy the hotel lobby and other public areas
- Represent the Night Manager, when absent
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints are managed, recorded and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner

**What are we looking for?**
Overnight Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience supervisory experience
- Knowledge of the hospitality industry
- High level of IT Proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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