Overnight Guest Service Officer
2 months ago
Summary
Hyatt Centric Melbourne:
Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.
Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.
Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.
You are here. Now go anywhere
Overnights Guest Service Agent at Hyatt Centric Melbourne
Based on site in Melbourne CBD, the Overnights Guest Service Agent is a vital role within the Front Office Team. You will support the Front Office Team in supporting the day-to-day operations of the hotel. With a key focus on the ensuring a smooth and efficient night audit process and guest profile management.
Some of your responsibilities include:
· Ensure a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortlessly.
· Assist in auditing paperwork as directed by the Night Manager
· Handling of guest enquires, as well as internal guest feedback and enquiries, in a friendly and efficient manner
· Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.
· Be a local Melbourne Expert, share your experiences and knowledge with our guests
· Respond to emergencies within the hotel, supporting the Chief Warden and First Aid Officer
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