Customer Service Officer

4 weeks ago


Sydney, Australia Veritas Recruitment Full time

Multinational organisation with modern offices, onsite parking
- Dynamic & collaborative team with growth opportunities
- WFH/hybrid options

**The Company**
Multinational saftey company leading the markets, a business that prides itself on its high-quality products and service. This fast-paced Customer service team is seeking a bright proactive and committed customer service team member.

**The Position**

To exceed internal and external customer expectations within the boundaries of Customer Service, by taking ownership of enquiries through to completion. To generate sales by recognising sales opportunities, while representing the business in a professional manner and ensuring a positive customer experience.
- Taking high volume Inbound phone calls in fast-paced environment
- Problem-solving for customers and identifying opportunities to upsell and cross-sell in line with KPI's
- Accurate and timely entry of quotes and orders
- Conversion of quotes to orders
- Face-to-face counter sales
- Effective time management of daily work tasks
- Understanding the importance of company process and compliance guidelines, ensuring compliance
- Strong telephone and administrative skills
- Attention to detail and organisational skills
- A positive outlook and flexible work attitude with a proactive 'can do" approach
- Strong written/verbal communication skills
- Ability to work in a team environment
- SAP experience will be highly regarded

**The Benefits**
- Multinational organisation
- Modern offices, onsite parking
- $65k + super
- WFH options

24316_167149869026261



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