Insurance Coordinator

3 months ago

Adelaide Region SA, Australia Discovery Parks Full time

Be part of the growth of a South Australian success story
- Full time, permanent position, based in Adelaide CBD
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**About the role**

Reporting to the Corporate Finance Business Partner, this role requires a highly organised and detail-oriented individual to join our team to manage and oversee the corporate group's suite of insurance policies.

Responsibilities include;
- Provide support and assistance in gathering information for the annual policy renewal process, ensuring accuracy and completeness of data
- Calculate the required level of coverage based on gathered data
- Assist in obtaining insurance quotations for newly acquired parks
- Assess and manage claims, interpreting policy conditions to ensure effective settlement
- Gather data to substantiate claims and assist the business in raising new claims
- Notify insurers of potential claims and provide internal reporting on claim activity
- Act as the primary contact point within the corporate group for insurance-related inquiries
- Liaise with key internal and external stakeholders, including insurers, insurance brokers, assessors, property managers, and guests
- Develop and document procedures to efficiently manage claims
- Prepare claims trend reports and other insights to guide risk management initiatives and reduce the quantum and severity of claims
- Develop and deliver educational sessions for the wider corporate group
- Perform various administrative tasks, including data preparation for board papers and posting of received amounts to correct cost centers

**Your Experience**
- Proven experience and knowledge in insurance and risk mitigation, with a track record of effectively identifying, assessing, and mitigating risks
- Excellent conflict resolution skills, enabling you to manage and resolve conflicts in an empathetic and professional manner
- Desirable experience in managing insurance claims, demonstrating proficiency in the claims process and ensuring optimal outcomes for all parties involved
- Outstanding administrative and organisational skills, with the ability to handle multiple tasks, prioritise effectively, and meet deadlines
- A collaborative work approach, proven by your ability to work seamlessly with diverse teams and stakeholders to ensure the successful delivery of services
- A customer-driven mindset, always striving to deliver exceptional service and exceed customer expectations

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

**Our ESG statement**

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

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