Team Leader, Care Coordination

5 months ago

Adelaide Region SA, Australia UnitingSA Full time

At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA’s team as the Team Leader, Care Coordination. This role provides leadership to the Community Aged Care (CAC) team, Care Coordinators, and ensures the efficient coordination of community based aged care client care and support in alignment with a range of program requirements.

Working in partnership with clients and stakeholders, the Team Leader, Care Coordination is accountable for ensuring our care coordination team deliver a quality and professional service to our clients that supports and promotes their independence, enablement and wellness through the coordination of assessed needs based services and support, maintaining allocated HCP budgets and CHSP service delivery.

This role enables the delivery of a Great Client Experience that ensures compliance with the Aged Care Quality Standards and client service agreements.

**Key Responsibilities**:

- Build a team culture that promotes accountability, inclusion, and delivery of a Great Client Experience through every interaction.
- Provide leadership to the Care Coordination team in a manner that ensures engagement and high levels of performance through ongoing performance coaching, feedback and development.
- Ensure recruitment of individuals who have good cultural alignment to UnitingSA’s Values and facilitate retention of key talent.
- Build a team culture that embraces a continuous improvement mindset that enhances the client experience of people accessing our services and the people experience of our Care Coordinators.
- Proactively promote Great Client Experience, ensuring clients receive the highest standard of care and service provision that enables the client to indecently live in their homes and community.
- Monitor the delivery of quality care through workplace observations, client feedback and stakeholder information ensuring that diverse and often complex needs of clients are met.
- Provision of effective leadership with the ability to provide role clarity and ongoing feedback to direct reports that enables them to deliver person-centred care in line with Care Plan/s.
- Ensure that client support/care is consistent with UnitingSA service delivery model.

**Skills & Experience**:

- Demonstrated experience leading, developing and building a diverse team of professional Care Coordinators.
- Experience in demonstrating change leadership and the ability to effectively communicate with and influence others toward acceptance and understanding of change.
- Demonstrated prior experience in identifying, scoping, planning and implementing continuous improvement initiatives that support great service delivery and client experience.
- Demonstrated ability to identify gaps in service delivery and client care and work collaboratively with key stakeholders to resolve operational challenges in a highly constructive manner.
- Prior experience working in Community Aged Care / Home Care (Desirable).
- Knowledge of the Community Aged Care / Home Care Sector and Accreditation process (desirable)
- Knowledge of legislation applicable to Aged Care Service delivery (desirable)
- Ability to work with a high degree of initiative, judgment and responsibility over the Care Coordination Team, taking only high-level direction from Senior Leaders.

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

Our employment screenings include the following dependent on the requirements of the role - DHS Working with Children Check, DHS NDIS Worker Screening Check, National Police Clearance and employment reference checks to ensure that we are recruiting the right people.

  • Team Leader Support Coordination

    5 months ago

    Adelaide Region SA, Australia Autism SA Full time

    **Permanent full-time position available**: - ** Tonsley or Elizabeth based with work from home options also available!**: - ** Full salary packaging benefits (ability to sacrifice up to $15,899 per annum)** **Your new company** Autism SA has a strong and rich history of being a recognised leader in providing specialised services to individuals on the...

  • Team Leader

    5 months ago

    Adelaide Region SA, Australia Uniting Communities Full time

    Uniting Communities are seeking a passionate and highly motivated **Team Leader** for the Staying at Home Program. The 3 day Staying at Home Program aims to empower carers with the knowledge, skills and capability to support and navigate their caring role for someone living with dementia. The program aims to demystify dementia and empower carers to view...

  • Clinical Team Leader

    5 months ago

    Adelaide Region SA, Australia Calvary Full time

    Clinical Team Leader - Specialist Nurses Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader position is to support and...

  • House Coordinator

    5 months ago

    Adelaide Region SA, Australia Baptist Care SA Full time

    **About us**: Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We...

  • Care Coordinator

    5 months ago

    Adelaide Region SA, Australia ECH Full time

    **Care Coordinator** - Competitive salary + Super + Leave Loading + Salary Packaging - Make a real difference in ensuring our older South Australians live their best life possible - Multiple permanent full-time positions - The need for in-home care is growing, so is our Care Coordination team. Are you a highly organised professional with a commitment to...

  • Warehouse Team Leader

    5 months ago

    Adelaide Region SA, Australia HAYS Full time

    Fantastic opportunity within a global organisation, based in the CBD! **Your new company** **Your new role** This is a permanent full-time position based in the CBD and an immediate start is available. For this role you will need to be a permanent resident or citizen with the ability to obtain a National Police clearance. The Warehouse Team Leader is...

  • Team Leader Workshop

    5 months ago

    Adelaide Region SA, Australia Inchcape Full time

    Are you ready for something exciting? Do you want to be a part of a growing and dynamic organisation that values it employees? If you answered yes then keep reading. **Who are we?** **Why should you join us?** - Enjoy more time doing that you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year. -...

  • Team Leader

    6 months ago

    Adelaide Region SA, Australia Fuse Recruitment Full time

    Team Leader - **Location**: - Adelaide - South Australia - **Work Type**: - Full Time - **Salary**: - $90,000.00 - $120,000.00 Annual - **Reference**: - BH-26733-1 - Fuse Recruitment is continuing to build and develop our Infrastructure and Utilities team in Adelaide! We are actively looking for a Team Leader to assist in the development and growth of a...

  • Care Coordinator for Residential Aged Care

    1 week ago

    Adelaide, South Australia Calvary Care Full time

    At Calvary, we strive to provide high-quality care to our residents.About the RoleThe Team Leader plays a pivotal role in ensuring that care is delivered with compassion and empathy. As a key member of our team, you will be responsible for supervising and coordinating care to meet the individual needs of each resident. This includes managing medication,...

  • Team Leader

    6 months ago

    Adelaide Region SA, Australia Fuse Recruitment Full time

    Team Leader - **Location**: - Adelaide - South Australia - **Work Type**: - Full Time - **Salary**: - $90,000.00 - $120,000.00 Annual - **Reference**: - BH-26733

  • Team Leader, Employee Experience

    5 months ago

    Adelaide Region SA, Australia EGM Partners Full time

    EGM are proud to be partnering with Tafe SA in the recruitment for their Team Leader Employee Experience; a vital role with the responsibility of providing expert advice and customer centric services to the Team to allow TAFE SA to support and enhance employee experience. A newly developed role, you will ensure compliance with People & Culture processes and...

  • House Leaders

    2 weeks ago

    Adelaide, South Australia Autism SA Full time

    About the RoleAutism SA is seeking a House Leader to lead our teams of dedicated Support Workers in the northern suburbs. As a House Leader, you will be responsible for providing leadership, guidance, and support to our teams of Support Workers.This role involves maintaining a positive, respectful work culture and ensuring adherence to personal conduct,...

  • Coordinator, Ndis Service Delivery

    5 months ago

    Adelaide Region SA, Australia Baptist Care SA Full time

    **About **us**: Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways...

  • Care Coordinator

    4 weeks ago

    Adelaide, South Australia Southern Cross Care Full time

    About the RoleWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Care Coordinator. This is a key leadership role that requires strong communication and interpersonal skills, as well as the ability to work collaboratively with other staff and stakeholders.Key ResponsibilitiesProvide leadership and guidance to Nurses and...

  • Client Care Liaison

    5 months ago

    Adelaide Region SA, Australia Pop-Up Health Full time

    Permanent Full-Time Opportunity - Work alongside a friendly and supportive team - Ongoing Development Opportunities - Pop-Up Health is a proudly South Australian owned and operated business. Built on 35 years of knowledge and experience in the Health Services industry, we have an established reputation as an innovative leader in Community...

  • Clinical Team Leader

    5 months ago

    Greater Adelaide SA, Australia Calvary Full time

    Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader position is an opportunity to use your mentoring skills to support our...

  • Clinical Team Leader

    5 months ago

    Greater Adelaide SA, Australia Calvary Full time

    Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader position is an opportunity to use your mentoring skills to support our...

  • Production Team Leader

    5 months ago

    Adelaide Region SA, Australia WorkPac Group Full time

    Production Team Leader is to assist as a hands-on role to ensure daily production and delivery targets are met. The responsibilities also include the supervision and leadership to all production staff and to monitor and inspect all products are tested, packed and dispatched to stated quality standards and efficiencies. Production Team Leader reports to the...

  • Clinical Care Coordinator

    4 weeks ago

    Adelaide, Australia Calvary Care Full time

    Clinical Care Coordinator Adelaide CBD - Full Time Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment. About the role Based in Adelaide CDB, we are looking for a full time Clinical Care Coordinator who will be responsible for...

  • Outside School Hours Care Coordinator

    5 months ago

    Adelaide Region SA, Australia Camp Australia Full time

    Do you want to work for an organisation where people come first, and we work as one team to deliver the best experiences and outcomes for children, families, and our educators? Then Camp Australia is the place for you! We have a culture that values feedback from every voice across the organisation. This means surveys and opportunities to be part of...