Customer Service Coordinator

2 weeks ago

Adelaide Region SA, Australia Uniting Communities Full time

The **Customer Service Coordinator** will be responsible for the facilitation and delivery of services to our customers. You will work closely with the Senior Customer Service Coordinator assisting in the provision of consumer directed care for prospective and existing customers to ensure they receive a high quality individualised service that meets their needs.

**Key responsibilities include**:

- Manage and coordinate a portfolio of customers ensuring high quality service delivery is provided
- Review customer assessments to ensure that appropriate domestic, social support and personal support services are matched
- Develop proactive communication with current and prospective customers and families in terms of achieving and increasing commitments, including tailoring packages when needed
- Respond to customer complaints with a solutions focused approach
- Promote the principles of consumer directed care and have a strong understanding of the Federal Government’s reform agenda

**About you**:

- Demonstrated experience in the coordination of aged care packages
- Strong networking abilities and ability to be actively involved in community and professional settings
- Advanced knowledge of Aged Care Standards
- Strong understanding of My Aged Care Portal
- Excellent communication skills with a focus on high quality customer service
- Understanding of funding requirements to ensure compliance is met

**_Experience in the delivery of community based support services is highly regarded_**

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Benefits**
- In addition to your salary you can potentially package up to $15,900 per year pre tax and additionally a $2,650 Meals and Entertainment card.
- To see how this could potentially benefit your take home pay, visit our salary packaging provider - Access Pay
- Paid Maternity Leave
- Early Intervention Physio Program
- Discounted Private Health Insurance

**Your Application**

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

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