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IT Desktop Support Technician

4 months ago


Canberra, Australia Infinite Consulting Full time

Historic and unprecedented opportunity to strengthen an Australia’s strategic partnership and deliver tangible economic and security benefits, bringing together leaders and delegations.

You will be the primary contact point for technical escalation within the Department to existing internal resolver groups, and responsible for assisting with incident management and request fulfilment for staff.

**Duties**:

- Responsible for incident management and request fulfilment of staff end user devices
- Queue management via the department’s service management tool
- Windows Operating System (OS) Administration
- Build and preparation of Windows OS and Office 365 devices for deployment
- Face-to-face user support and training (including for VIP staff)
- Windows OS and Office 365 System Administration
- Knowledge Base Development
- Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
- Providing video conferencing support to departmental staff

**Skills Required**:

- Excellent verbal and written communication skills
- Ability to work collaboratively within and across teams
- Ability to quickly learn new processes and procedures
- Interested in career development, self-development, training and furthering your career
- A passion for delivering excellent customer service
- Strong problem solving and troubleshooting skills with good attention to detail
- Ability to multi-task and manage priorities

**Role particulars**:
Submission due: 10am 13th September

Duration: ASAP - 30th March 2024

Extension/s: No extension options available

Security clearance: Active Baseline clearance is essential

Location: Canberra, A.C.T

Interstate applicants will be considered, however training on-site for a minimum period of 8 weeks is mandatory.

Travel to various locations/sites within the ACT and interstate may be required.