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Customer Service Officers

5 months ago


South Morang, Australia City of Whittlesea Full time

Part time - Fixed Term / 20-24 hours
Band 4
Salary $ 71,279.50 (Pro-Rata) + Super + Flexible Working

**About Us**
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

**The Role**
Make a difference in our community

We have part time positions available in the corporate Customer Service Team.

The Customer Service Officers may be required to work across several sites in the municipality to ensure that the Customer experience is positive and efficient.

These are frontline Customer Service Officer roles and as such provide a unique opportunity to contribute to enriching our customer-focused organisation. The customer service environment is dynamic and exciting, and you will cover a breadth and depth of customer issues in this role.

Every contact with our community is an opportunity to enhance and promote Council’s positive public image through high quality customer service.

**About you**
We seek people who have exceptional communication skills, experience in a busy contact centre environment and can contribute to a positive and friendly team environment focused on providing the best possible customer service to our community.

If this sounds like you, then you should definitely apply

**Want to know more?**
For more information about this position please access a copy of the position description via the link below or If you have any questions regarding this role, please contact Gilbert Annese, Unit Manager Customer Service, 9217 2422

**Applications close at 11.45 pm on Wednesday 10 May 2023.**
- In line with the directions issued by Victoria's Chief Health Officer, all roles at the Council require staff to be mandatorily vaccinated to perform duties and/or deliver services to the community. Therefore, if you are successful in the selection process, you will be required to provide evidence of an approved Covid-19 vaccination or authorised medical exemption._
- Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation._

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