Customer Service Officer

7 days ago

South Morang, Australia Capital S.M.A.R.T. Full time

Free lunch once a week and monthly BBQ's.
- Additional two weeks paid Emergency service (volunteer) leave.
- Our Leadership team is dedicated to your safety, success, and growth

Capital SMART is still leading the way in small to medium accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, regular incentive programs.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at South Morang.

**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles.
- Contacting customer to ensure that they are satisfied with the AMA experience.
- Supporting management with inventory (parts, paint, consumables etc).
- Liaise with insurance providers regarding claims/repairs.

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Full-time, permanent role on offer.
- We boast more than 50 sites across Australia and New Zealand. That makes us the biggest and best in the industry.
- We’ve pioneered technology that is second to none and we know you’ll be impressed
- Uniforms provided.
- You’ll receive a staff discount on tools and parts.
- Cash bonuses for referring a friend to work with us - Up to $2000 per referral.
- Staff incentives including access to our facilities and trades people to conduct repairs on your own vehicle.
- Fancy yourself as a future manager? That’s great because we promote from within based longevity, talent and your hunger for success
- We’ll also help progress your career with training and development opportunities.
- Guaranteed holidays over Christmas with our festive season shutdown.
- 24/7 professional counselling for Team members and their immediate families

***_We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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