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Customer Service Officer

3 months ago

Dandenong South, Australia Remondis Australia Pty Ltd Full time

Who we are

REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately-owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’ve been here in Australia since 1982.

With over 1,100 employees and 39 business locations in Australia, we serve more than 24,000 commercial, industrial and municipal customers in meeting their sustainability goals through comprehensive waste collection, treatment, resource recovery and management solutions.

REMONDIS Australia has grown and diversified to become one of the largest waste and recycling companies in the country. Acclaimed for our focus on customer support and service excellence, we work collaboratively with our customers and local authorities to deliver innovative, safe and reliable solutions across all industry sectors.

Together, we believe we can achieve a more sustainable future; a future in which waste is a resource.

What you’ll love

Join our Coolaroo or Dandenong South Team as we seek to welcome a new Customer Service Officer on board in a part-time permanent position 

Enter a realm where we provide indispensable solutions to our customers' waste and recycling management needs. Your role will involve addressing inquiries from residents, businesses, and councils, offering resolutions via phone and email, ensuring their satisfaction remains paramount.

As the Customer Service Officer, you embody the authentic voice of our customers and often serve as the face of our business. Your responsibilities include resolving customer issues, collaborating with various teams within the company to execute tasks such as generating work orders, aiding in customer onboarding, and attending to driver requirements.

Each day promises new challenges and experiences

Reasons you’ll stay

  • Team: Core to what we do, is a strong Customer Service team.  You’ll have the support and direction you need to be successful and a wonderful team around you to make coming to work a joy
  • Flexibility: You’ll be given the freedom to prioritise your time and working preferences. 
  • Work that matters: Contribute to a more sustainable future. The solutions you’ll be  representing will support businesses, the community and the environment.
  • Career opportunities: We are growing and with growth comes opportunity.  With Remondis, your career future is looking bright.

Who you are

  • You boast prior experience in a dynamic customer care or support role.
  • Customer-Centric: You excel at building strong relationships with customers and colleagues alike.
  • Deadline-Driven: Comfortable with daily problem-solving and time-sensitive tasks, your excellent communication, organization, and time management skills shine.
  • Positive Outlook: You bring a can-do attitude to the table, fostering a team-oriented approach.
  • Tech-Savvy: Proficient in MS Office, especially Excel (familiarity with Salesforce is advantageous).
  • Looking for a part time

Whilst experience in the waste or transport industries would be useful, more important to us, is the drive, motivation and resilience required to succeed in a high growth, dynamic environment.

Are you with us? 

  • You’ll need a copy of a current license and proof of entitlement to work in Australia.
  • You’ll undergo a police check and pre-employment medical, including a drug and alcohol test.
  • REMONDIS is an Equal Opportunity Employer and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.