Customer Service Officer

4 weeks ago


Wantirna South, Australia Drake International Full time

**Customer Service Officer**
- Temporary position, possibility of ongoing work
- Monday - Friday, 8:15am - 5:00pm
- $36.21 per hour

The Customer Service Officer will provide effective and valuable service to both internal and external parties, ensuring communications are clear, concise, and accurate, maintaining the integrity of the organisation's profile in all dealings with customers.

***

**Responsibilities**:

- Provide quality customer service to customers and community members
- Resolve customer queries at the first point of contact. Where this isn't possible, to redirect queries to the correct department in a timely and efficient way
- Log customer requests for action and maintain accurate Customer Response System records
- Transact and receipt payments accurately, recording and receipting all transactions
- Accurately record qualitative and quantitative data relating to customer contacts
- Ensure that confidential and sensitive matters are dealt with appropriately

***

**Requirements**:

- Take responsibility for individual and team performance against targets
- Proven experience of providing high level customer service in an Inbound Contact Centre and/or Service Centre work environment with an emphasis on first point resolution
- High level proficiency in customer request systems, windows/web-based programs, and call centre technologies with the ability to quickly learn internal systems
- Current police check or ability to obtain one

Drake International is a renowned, privately owned, international recruitment and human resources solutions company, with a proud history of client service excellence.
- The above position is open only to applicants who have a current right to work in Australia._
- Applicants who do not have a current right to work in Australia will unfortunately not be considered and are respectfully asked not to apply._
- Apply

Explore Similar Jobs

For a full range of jobs available across the country, explore our vacancies today

**Job Title**

**Location**

**Date Posted


  • Customer Service

    1 week ago


    Wantirna South, Victoria, Australia Engage Talent Pty Ltd Full time

    The CompanyA rare opportunity has become available to join a global FMCG market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products. With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 494854 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Customer Service **Your new role** We have an exciting opportunity for a Customer Service Team Leader to be part of the Customer Operations leadership team, reporting to the Head of Customer Operations. In this role, you will provide support and...


  • Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 494854Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Customer ServiceYour new roleWe have an exciting opportunity for a Customer Service Team Leader to be part of the Customer Operations leadership team, reporting to the Head of Customer Operations. In this role, you will provide support and coaching to the Customer Service...


  • Wantirna South, Victoria, Australia Fuse Recruitment Full time

    Who will you be working with?You'll be working within an established financial advisory firm, with multiple offices across Melbourne. With specialisations in superannuation, investments, insurance, SMSF, retirement planning, and debt reduction strategies, they're looking for a Client Services Officer to join their growing team. What are the benefits?Hybrid...


  • Wantirna South, Australia Bank of Melbourne Full time

    Branch based specialist opportunity in Box Hill - Part-time Permanent Opportunity (30.4 hours a week) - Keep taking your career up a notch **How will I help? We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our...


  • Wantirna South, Victoria, Australia Bank of Melbourne Full time

    Branch based specialist opportunity in Box Hill Parttime Permanent Opportunity (30.4 hours a week) Keep taking your career up a notch**How will I help?We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer...


  • Wantirna South, Victoria, Australia The Pancake Parlour Full time

    Show us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...


  • Wantirna South, Victoria, Australia The Pancake Parlour Full time

    Show us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...


  • Wantirna South, Australia Bank of Melbourne Full time

    **Join a diverse and growing team at Bank of Melbourne Knox City**: - **Permanent Part Time role (32 hours per week)**: - **Shape and develop your career **How will I help?** You’ll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...


  • Wantirna, Australia Villa Maria Catholic Homes Full time

    Wantirna, VIC, Australia, 3152 - Full time - Add to favourites Favourite View favourites - **Are you a ‘people person’ who loves to connect with others?**: - **Are you passionate about helping older people and people with disability?**: - **We have an exciting career opportunity for you!** **About the role** Here at VMCH our customers are the heart...


  • Wantirna South, Victoria, Australia Bank of Melbourne Full time

    Join a diverse and thriving team at Bank of Melbourne Knox CityPermanent Part Time role (32 hours per week)Shape and advance your careerHow will I contribute?As a representative of Bank of Melbourne, you'll be stationed at the branch to assist customers in reaching their financial objectives. How will you achieve this? By comprehending their unique...

  • Customer Service

    2 months ago


    Wantirna, Australia B T Recruitment Pty Ltd Full time

    WANTIRNA LOCATION - Previous Customer Service Experience Necessary - Hours: Full Time | Mon-Fri 8:30am - 4:45pm - $60K-$65K per annum Our client has been in the lighting industry for over 33 years, distributing lamps, light fittings and lighting accessories to Wholesalers & Retailers who distribute to Electricians, Architects and Lighting Designers across...


  • Wantirna, Victoria, Australia Villa Maria Catholic Homes Full time

    Wantirna, VIC, Australia, 315- Full time Add to favourites Favourite View favourites- Are you a 'people person' who loves to connect with others?:Are you passionate about helping older people and people with disability?:- We have an exciting career opportunity for youAbout the roleHere at VMCH our customers are the heart of our organisation, and we're...


  • Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 495027Work type: Temporary Full-timeLocation: Knox Civic CentreCategories: Leisure and RecreationYour new role:The Leisure Service Officer assists in the efficient and effective planning and operation of Council's sporting reserve facilities including liaison with sporting and leisure clubs and the general community. The position supports the...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 495392 **Work type**: Temporary Full-time **Location**: Knox Civic Centre **Categories**: Leisure and Recreation **Your new role**: **We have an exciting opportunity for a Leisure Services Officer to join our Active & Creative Communities team.** **As our new Leisure Services Officer you will make a difference daily by providing efficient and...


  • Cranbourne South, Australia IntoWork Australia Full time

    **Location**: - Cranbourne South, Victoria**Category**: - Call Centre and Customer Service **Work type**: - Permanent **Mas National & IntoJobs **have a new opportunity for a Customer Service Officer to join our Workforce Australia team in South East Melbourne and Peninsula (Sites will be Cranbourne and Dandenong). We are looking for passionate...


  • Wantirna, Australia Royal Freemasons Ltd Full time

    **Are you ready for a career with more meaning?** At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care. **What’s in it for you?** - Tax-free salary packaging to increase your income - Dining and...


  • Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 495392Work type: Temporary Full-timeLocation: Knox Civic CentreCategories: Leisure and RecreationYour new role:We have an exciting opportunity for a Leisure Services Officer to join our Active & Creative Communities team.As our new Leisure Services Officer you will make a difference daily by providing efficient and effective planning and operation of...


  • Clayton South, Victoria, Australia B T Recruitment Pty Ltd Full time

    CUSTOMER SERVICE OFFICERCLAYTONTEMP TO PERMANENT$31.00 PER HR Temp rate8.30am-5pmStart 4th JanuaryLarge Clayton Co is seeking an experienced Customer service officer to handle incoming customer queries, order processing, quoting and ability to liaise with warehousing for stock availability.Must be able to commence 4th January 2023Job Type: Temp to...


  • Cranbourne South, Australia FindStaff Full time

    **Mas National & IntoJobs **have a new opportunity for a Customer Service Officer to join our Workforce Australia team in South East Melbourne and Peninsula (Sites will be Cranbourne and Dandenong). We are looking for passionate individuals who are keen to make a real difference to the lives of people, while giving back to their local community. **About the...