Customer Service Representative

1 day ago

Mascot, Australia Carbiz Full time

**$55k-$60k Base + Super + APR + Bonus Incentives**:

- **< 10 mins walk from Mascot Station**:

- ** Ongoing training, support, mentorship and opportunity for career development**

**Carbiz is looking for proactive, friendly, and empathetic individuals to join our team as Customer Service Representatives**

**About Us**:
Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,500+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we are committed to delivering high-quality accident replacement vehicles and exceptional customer service. Our team-first culture and dedication to our values of passion, trust, collaboration, and growth have made us an industry leader.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
- Career Development - Ongoing training, mentorship, and growth opportunities.
- Collaborative Environment - Work with like-minded professionals.
- Less than 10 minutes from Mascot Station.
- Team Celebrations - Monthly lunches, birthday and event celebrations.
- Study Assist Program - Support for your educational pursuits.
- Employee Wellbeing Program - 24/7 support and wellbeing resources.
- Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare.

**About the Role**:
In this role, you’ll be the first point of contact for our network partners and customers, providing support in conducting eligibility checks and coordinating vehicle rental hires. Key responsibilities include:

- Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process.
- Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support.
- Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required.
- Serve as the primary contact for external stakeholders, including insurers, repair shops, and towing companies, maintaining efficient and professional communication.
- Coordinate with internal teams such to support seamless claim resolution and uphold service standards.
- Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status.

**About You**:

- Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
- Prior experience in phone-based customer service or sales is preferred.
- Tech-savvy with strong computer literacy.
- Excellent organisational skills and capable of handling multiple tasks effectively.
- Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.

If you, or anyone you know, are looking for a Customer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you

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