Application Support Administrator

2 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 65216**Application Support Administrator**
- **Frontline Divisional Services-OIMS - Ongoing role**:

- **Location: Parramatta CBD with access to hybrid work arrangements**:

- **Salary from **$106,025 to $117,363 **+ super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**

The Application Support Administrator is responsible for providing technical support and advice to users across multiple locations, platforms and technologies. Your role is to guide the activities of Technical Support staff responsible for the operational maintenance of the organisation’s ICT environment

You will have the opportunity to work within a close-knit and supportive team environment in an organisation that is committed to ongoing career development and training

**What you’ll do**
- Promote and ensure the use of agreed methods, tools and reference material to drive efficiency and consistency within the team
- Manage set-up activities for large-scale or complex deployments or changes to the organisations information systems to comply with operational requirement for service delivery
- Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages

**What we’re looking for**
- Tertiary qualifications and/or equivalent experience in a relevant field.
- Detailed knowledge of multiple, complex platforms and technologies
- Demonstrated problem solving and critical thinking skills with the ability to manage conflicting priorities
- The ability to foster transparent communication with internal and external stakeholders

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Monday 26 February at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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