Customer Service Consultant

3 weeks ago

Docklands, Australia Marsh and Mclennan Full time

Comprehensive training provided
- Hybrid work environment - Work from home 3-4 days per week

**Brighter futures start here**

We are actively looking for customer focused individuals to join our Helpline Team based from **Melbourne, Docklands **office.

As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
- 2 weeks paid training
- Rotating roster - Monday to Friday between 7am-8pm. NO WEEKENDS
- Stunning Office in convenient Dockland's location - close to all public transport
- Launch your Superannuation Career
- $62,708 inclusive of superannuation
- We will provide you with your CPD in RG146 qualification

**What is in it for you?**
- **Two weeks’ comprehensive training**:Bring your passion for providing exceptional customer service to a diverse, quality focused organisation and we will train you in the rest
- **Learn and grow with us**:We cover the cost of obtaining your RG146 qualification, continuing professional development (CPD) as well as dedicated learning days and internal courses.
- **Be healthy**:Annual health and wellbeing allowance of $200 and complimentary access to AIA Vitality.
- **Take a break**:Buy ‘Lifestyle Leave’ for longer holidays and extra ‘thank you’ days are on us
- **Bring your whole self to work**: inclusive environment with exposure to our ‘business resource groups’ and supporting you with gender affirmation leave. In fact, 84% of our colleagues say they feel they can be themselves working in the helpline.

**What you’ll bring**:

- Customer focused mindset
- Strong conversational skills, including active listening, empathy, respect, and humour
- Problem solving skills
- The ability to work both autonomously and as part of a team
- Excellent written and professional verbal communication skills
- Self-motivated and an aptitude to learn and develop - we will provide the tools and support to set you up for success

**What will make you stand out**:

- Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded

**Job Type**: Fixed term
Contract length: 6 months

Pay: $60,000.00 - $62,708.00 per month

Expected Start Date: 03/06/2024

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