Customer Service Consultant
3 weeks ago
Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics.
**About us:
Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.
The Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. The division employs more than 3600 team members.
**About the role:
- **Hybrid work environment (1 day/week in our Docklands office, the rest work from home)**:
- **Part-time, flexible hours & a competitive salary**:
- **Call Centre experience essential
Join Priceline Call Centre as a part-time Customer Service Consultant Enjoy flexible hours, a hybrid work environment, and career growth. Responsibilities include delivering exceptional customer service and collaborating with a supportive team. Competitive pay, training opportunities, and a vibrant work location await in our easy-to-get to Docklands location, right by Southern Cross station.
**What you’ll do:
- Deliver precise, comprehensive, and timely assistance to Priceline customers nationwide
- Manage customer inquiries, resolve issues, and administer our esteemed customer loyalty program, Sister Club, while maintaining meticulous database records
- Cultivate and maintain valuable relationships with internal and external stakeholders to provide effective solutions to customer needs
- Supervise customer response processes with unwavering standards, ensuring the swift and professional resolution of customer feedback Provide expert guidance to customers on online shopping, Click & Collect, or Click & Deliver purchases
**What you’ll bring:
- Proven experience in an inbound call centre with a steadfast dedication to elevating customer service
- Adept at thriving in a fast-paced environment, showcasing impeccable organizational skills
- Proficiency in phone contact handling, active listening, and adept problem-solving capabilities
- An unwavering customer-centric mindset with the ability to adapt to diverse customer profiles
- Exceptional communication and interpersonal acumen Previous retail experience or familiarity with customer loyalty programs is highly regarded
**What you’ll get:
- Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics
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