Customer Service Consultant
1 week ago
Company Description
At TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.
Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making them one of the largest providers of medical imaging in the world.
With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics.
In 2022, I-MED Radiology's clinic network expanded across the Tasman following the acquisition of Hamilton Radiology and Midland MRI located in New Zealand's North Island.
As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner.
You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey.
What you need to know:
- Our customers need us around the clock, so this role works on a roster across Monday
- Friday, 8am 8pm (7.6 hr shifts)
- Based out of our office in Docklands
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program
- We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment
Qualifications
So, who are you?
- A Great Character respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator personable as well as articulate, patient and empathetic
- Driven no task is too big
- Technically Savvy can navigate multiple systems at once
- Organised you are always two steps ahead
- Engaging people love interacting with you
- Resilient you bounce back from difficulties
- Collaborative you love working with and learning from others
- Flexible you work around requests to ensure results are delivered
Additional Information
We want to you love what you do and where you do it We are looking for our next TSA Legend and it could be you
Want to know more? Check out our social media pages:
- Instagram: tsa_group_
-
Customer Service Consultant
1 week ago
Docklands, Victoria, Australia DFP Recruitment Services Full timeJob description: Our client is one of Australia's leading health and beauty companies and they are currently looking to expand their team of enthusiastic and passionate individuals to join their Contact Centre in the CBD This is an exciting opportunity for someone who is ready to take the next step in their Customer Service career.As a Customer Service...
-
Customer Service Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Customer Service Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Customer Service Consultant
1 week ago
Docklands, Victoria, Australia Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
1 week ago
Docklands, Victoria, Australia TSA Group Full timeCompany DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making them one of the largest providers of medical imaging in...
-
Customer Retention Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Customer Experience Consultant
1 week ago
Docklands, Victoria, Australia TSA Group Full timeJob Description As a Claims Consultant you will be the voice representing our insurance partner, IAG, resolving major property damage claims, ranging from damage as a result of flooding, fires and other natural disasters, to everyday claims and account upkeep with IAG. This role offers you the ability to build strong connections with your customers,...
-
Overseas Customer Service Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Customer Experience Consultant
1 week ago
Docklands, Victoria, Australia Rider Hunt International (RHi) Full timeOverview: The Customer Experience Consultant role requires a selfstarter with outstanding customer service focus & passion for digital as part of the Customer Experience team to contribute to a low effort customer experience for Premium accounts across ANZ.This role is part of the ANZ team with working hours being between 7am and 5pm. Customer contact will...
-
Overseas Customer Service Consultant 1
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Overseas Customer Service Consultant 1
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Docklands, Victoria, Australia Medibank Full timeWe are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to...
-
Customer Service
1 week ago
Docklands, Victoria, Australia Dreamskape Full timeDealing with customers, ticketing, cleaning, equipment checking, customer service, etcJob Type: CasualPay: $ $35.96 per hourExpected hours: per weekBenefits: Employee discountSchedule: Rotating roster Weekend availabilitySupplemental pay types: Penalty ratesExperience: Inbound call centre: 1 year (preferred) Outbound call centre: 1 year (preferred) Customer...
-
Customer Care Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeThe OpportunityHere's a bit more about what you will be doing:Conduct outbound calls to participants to enrol and/or review progress in the program and managing the inbound phone lines; Provide quality customer service to callers whilst adhering to program specific guidelines; Complete admin and follow up tasks such as booking appointments, procuring service...
-
Senior Consultant
1 week ago
Docklands, Victoria, Australia Marsh McLennan Companies Full timeDescription:Mercer Marsh Benefits is looking for candidates for the position below, ideally located in Sydney or Melbourne:Senior Consultant – MMB Accident and HealthMercer Marsh Benefits (MMB) is the result of the fusion of the top global human resources consultancy, the leading expert in people risk advisory, and the premier disruptive benefits...
-
Customer Service Officer
1 week ago
Docklands, Victoria, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team Owner Managed Branch Docklands Based Full time opportunity | Public transport accessible Mandarin and/or Cantonese speaker would be advantageousAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing...
-
Customer Service Specialist
1 week ago
Docklands, Victoria, Australia Medibank Full timeAbout ahmSimple, easy and affordable. That's our mission for health insurance.We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered 'normal'. We work flexibly, and look after our health...
-
Platinum Consultant
1 week ago
Docklands, Victoria, Australia Medibank Full timeWill you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...
-
Customer Service Officer
1 week ago
Docklands, Victoria, Australia YMCA Recreation Full timeFree access to gyms, recreation, and aquatics centres across the state Greet customers and be the face of the centreAt the Y our vision is a better tomorrow where all people can belong.As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 center's across Victoria. With us, you will work with fun colleagues who have a...
-
Employment Services Consultant Victoria
1 week ago
Docklands, Victoria, Australia Recovery Partners Full timeMake a real difference in the return to work experience for injured workers Be apart of an excellent team with an award winning culture Work across a diverse range of clientsWho Are We?Recovery Partners are an Australian-owned Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to everyday individuals as we strive...