Customer Service Consultant

5 months ago

Docklands, Australia TSA Group Full time

**Company Description**
TSA have partnered with IAG Insurance to support everyday Aussies with their Motor Insurance claims. We pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service people, and we are continuing to grow and expand our team in Melbourne.

You will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments.

**Qualifications** What it means to be apart of our team**:

- ** Fully paid comprehensive training**: We will take you through our 4 week training period, where we teach you everything you need to know
- ** WFH Options**: After you've practiced what we teach, you can move to a hybrid model
- working from home 2 days per week
- ** Brand new office**: When working in office, you will be in a brand-new space located on Bourke Street
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be apart of the TSA Way**:You'll be providing support to every day Aussies that are in a difficult situation, within a collaborative environment. You'll be rewarded and recognised for your hard work.

**How you will do it?**
- Build authentic relationships with customers through claims management, assessing each situation on an individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to motor damage
- Liaise with suppliers and repairers to validate, assess and repair motor insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process

**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Passionate about customer service and helping others
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to resolve a problem
- Have a fixed internet connection and suitable work from home set-up
- ** Availability to work a rotating roster between Monday - Friday, 8am - 6pm**

**Additional Information** Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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