Customer Service Consultant

7 days ago

Docklands, Australia TSA Group Full time

**Company Description**
At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making them one of the largest providers of medical imaging in the world. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics.

In 2022, I-MED Radiology’s clinic network expanded across the Tasman following the acquisition of Hamilton Radiology and Midland MRI located in New Zealand’s North Island.

Like I-MED, TSA Group is all about helping people to connect, by delivering a best-in-class customer experience.

As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey.

What you need to know:

- Our customers need us around the clock, so this role works on a roster across Monday - Friday, 8am - 8pm (7.6 hr shifts)
- Based out of our office in Docklands

Why work with TSA?
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

**Qualifications**
So, who are you?
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate, patient and empathetic
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

**Additional Information**
We want to you love what you do and where you do it We are looking for our next TSA Legend and it could be you

**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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