Customer Service Consultant

1 week ago


Docklands, Victoria, Australia Probe CX Full time
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun.

If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

Enough about us, let's talk about you


In this role, you will be responsible for providing friendly, personal, and efficient customer service whilst building and maintaining a positive relationship with our clients superannuation customers.

Key Details- Commencing 6th February 2023- Full time - 38 hours per week- Monday - Friday 8:30am - 7pm (Rotating roster)- Docklands location - at our clients head office- 4 weeks training (Hybrid working model after training and nesting)

Key Responsibilities- Interact with customers by phone to build relationships by demonstrating a personal interest and facilitating requests- Achieve Customer Service Excellence by understanding and practicing the client's customer service standards- Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner- Achieve or exceed performance targets relating to AHT (Average Handling Time), service quality, schedule adherence, FCR (First Contact Resolution), attendance, and customer experience- Translate complex products and policies into language appropriate for the audience

Culture & Benefits- Fun workplace culture- Unlimited access to a trusted mental health platform- Opportunity for career progression

What you'll need- Ability to build rapport quickly- Problem-solving and conflict resolution skills- A customer service focus

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