Case Manager, High Complexity

2 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Case Manager - Managed Fund Claims

The Opportunity
- Make a positive difference supporting our customers
- Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times)
- Permanent role with career development prospects

Your new role

This is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division, in both our Nominal Insurer and TMF business units.

As a Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.

The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.

Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.

Key activities as a Case Manager include:

- Effectively set expectations, communicate and educate injured workers and their employers
- Work in partnership with the injured worker and their employer to manage their journey in returning to work
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

We’ll support you to build expertise and grow your career

Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.

We’re all about flexibility

From where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.

About you

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

- Professional experience in a fast-paced, customer-centric environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges
- Excellent time management and prioritisation skills
- A flexible and service-orientated approach
- A keen willingness to learn with a proactive and positive attitude

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefi

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