Case Manager, High Complexity

7 months ago

Parramatta, Australia QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee

**High Complexity Case Manager**
- Hybrid role - 3 days working from home and 2 days in office either in Parramatta or Newcastle
- Access to our insurance and retail discounts from Day 1
- 18 weeks equal paid parental leave - with super.

**The opportunity**

Our High Complexity Case Managers have the opportunity to work directly with some of our most important workers to create long lasting impact on their lives.

**Your new role**

We have an opportunity available for an experienced Workers Compensation professional to join us as a Specialist Case Manager within our Treasury Managed Funds Business, managing long term and complex workers compensation claims for closed legislation claims.

These cases will support individuals who have the most severe and complex needs within the context of workers' compensation. As a High Complexit Case Manager your role will include
- Case management activities including assessments, planning, treatment coordination and return to work support.
- Communicating with a variety of stakeholders including workers, employers, health professionals, legal professionals and colleagues to ensure collaboration and effective support.
- Advocacy and Mental Health support for the injured workers, ensuring that they are represented correctly, supported and are receiving the appropriate benefits and compensation.
- Ensuring that all relevant documentation, reporting, and administration is completed accurately and within the given timeframes.
- Complex injury management planning that is of high quality and tailored to the circumstances of the claim, considerate of the complexity of goals for this cohort of claims.

**About you**

With experience in workers compensation, you are looking for the next challenge in your career. You recognise the impact you can have on a person's life and put that into practice. To be successful in this role, you will bring:

- Professional experience in Workers Compensation in either an insurance or employer-based organisation is ideal coupled with strong communication skills and a desire to support people in their return to health, well-being and ongoing entitlements.
- A collaborative approach to your workload, with a core focus on building sustainable relationships, with strong time management strategies to deliver quality injury management planning.
- A high degree of influencing skills partnered with strong written and verbal communication skills
- Resilience in dealing with difficult situations.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 20

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