Im Specialist Complex Claims

1 week ago

Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 61632
Injury Manager - Specialist Complex Claims

People Branch - Workers Compensation, Safety & Wellbeing

Temporary Full-Time to September 2024

Parramatta with flexible/hybrid work options

Clerk Grade 9/10, Salary $
$ $
128,061 + Super and annual leave loading

Your role as Injury Manager - Specialist Complex Claims


The People Branch provides operational, tactical, and strategic human resources support to the Department of Communities and Justice (DCJ) to create a safe, resilient and just DCJ where people can realise their potential.

The Injury Manager - Specialist Complex Claims, works within the high performing Injury Management Team in People Branch.

The Injury Manager - Specialist Complex Claims role plays an integral part in the timely and efficient operation of the Injury Management function, supporting the Injury Management Officers to deliver strategies for complex claims and managing the performance of the workers compensation legal team.


The role reports to the Manager, Injury Management - Operations providing support for programs and initiatives and leading process improvements which impact the whole of DCJ.


What you'll do


As part of the Injury Management Operations Team, you will work across the injury management, Business Partner People teams and with the business to develop strategies to intervene on complex claims.

Complex claims includes where there are a range of human resource issues overlapping, including but not limited to, performance issues, conduct, workplace issues and/or a risk of a high severity injury.


This role will coach and work with injury managers and line managers to implement interventions on annual performance adjustment impacting workers compensation claim.

There is an emphasis on interventions that will support recover at work options within the first 3-6 months of injury.

The intent is to develop strategies to reduce risk and intervene early to reduce the common injury types across DCJ, including psychological claims.

This role requires an innovative approach to generate evidence-based designs that support a human centred injury management operating model.

This role manages a team if Injury Management Advisor - Legal Claims.

What we're looking for
For the Injury Manager - Specialist Complex Claims role, we're searching for someone who can showcase:

  • Their ability to assist and support injury managers and their teams with complex cases, including participating in case reviews and devising innovative approaches.
  • For complex claims, attending claims reviews and case conferences with the injury manager and insurer claims manager.
  • Conducting internal reviews with injury management teams to assist in flagging high risk claims and supporting a strategic action plan for individual cases.
  • Have a good operating knowledge of the Workers Compensation legal framework
  • Be technically sound around the NSW Workers Compensation legislation
  • In conjunction with the injury managers, liaise with the business to support and enable recovery at work
  • Working across the Safety and Wellbeing team to ensure consistency and efficiency in meeting our strategic reviews, including other injury management projects and initiatives, as required.
Download the role description.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?


Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).


Applications close 6 August 2023 at 11:59pm AEST.

Got a question?

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information


A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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