Service Delivery Lead

3 weeks ago

Sydney, Australia YanCoal Full time

A great opportunity to grow develop your leadership skills by reviewing, monitoring & coaching the team and managing the BAUs

**Who are we?**:
Welcome to Yancoal. For nearly 20 years, we have been supporting the prosperity of Australia. With over 4,500 people working across our operations, our team is made up of experts in their field. From engineers to operators, to environmentalists, surveyors, tradespeople, accountants, marketers and beyond - we are proud of our people and everything we achieve together as One Yancoal. Yancoal Australia now owns, operates or participates in nine producing coal mines across NSW, Queensland and Western Australia.

But mining is about much more than just the product we export or how it is used. The Australian mining sector creates rewarding careers. Mining allows Australian regional towns to thrive. Mining underpins government budgets and provides people, communities and societies with a future. Yancoal’s story goes beyond our product. It is about the positive impact we have on people’s lives and livelihoods: graduates getting a foot in the door; the people who serve us our morning coffee on the way to work; the local businesses we support; the environment we regenerate; the communities we nurture; the workplace culture we create; the mate ship we foster; and the Australian families that rely on us for a future.

At Yancoal we are looking for those individuals that show dedication to their role, are courageous and focused on driving success for the company and themselves through their career pathway.

Yancoal Graduates are the succession plan for our future leaders. We don’t expect you to have the knowledge yet - this is what the Yancoal Graduate Program is all about It’s about building your capability on your career journey.

**What does your daily life look like at Yancoal?**:
As a Service Delivery Lead, will actively manage the day-to-day quality service delivered to the business. Review and monitor performance, quality of output and coaching to ensure the team successfully and effectively deliver the services while maintaining work-life balance. Promote collaboration between team and business units to achieve service delivery outcomes.

**Some of your responsibilities will include**:

- Take action to reduce costs in areas that are identified as providing opportunities for savings, so long as service levels are maintained.
- Ensure proposed changes do not adversely affect the integrity and performance of the production systems and infrastructure.
- Manage relationships with key internal stakeholders across the business to identify opportunities to improve the use of technology within and across the Yancoal businesses.
- Manage third parties to ensure achievement of the SLAs at the lowest reasonable cost.
- Establish effective working relationships with vendors and service providers, including SAP and other IT service providers.
- Set staff’s individual’s objectives, targets and work standards, communicate these to the team and reinforce.
- Monitor and conduct reviews with staff to ensure “Key Responsibilities & Behavioural responsibilities” are being met.
- Delegate tasks to balance workload and develop skills.
- Assist in the development of high quality people who will add value to the company.
- Manage staff performance, review and provide feedback: praise exemplary performance and correct unsatisfactory performance within Yancoal policies.
- Train, mentor and coach team member to perform to their potential.

**What do you need to be part of Yancoal?**:
**To be successful in the role you will require the following skills**:
Qualifications:

- Tertiary qualification, preferably in an IT related discipline
- Industry qualification eg., ITIL, PRINCE2 and similar disciplines

**Experience**:

- Minimum of 5 years in similar role
- Proven expertise managing vendor/supplier relationships, including contract negotiation, ongoing maintenance and support and problem-resolution
- Experience in managing multi-national and multi-lingual stakeholders
- Project management experience, including the adoption of a robust methodology
- Strong SAP experience
- Experience in development and introduction of new technologies
- Remaining organized and meeting deadlines.

**Skills**:

- Development and negotiation of service catalogues and service level agreements
- Superior skills in problem solving and decision making
- Strong contract negotiation skills
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
- Strong knowledge of the procurement process and the ability to negotiate contracts with vendors.

**What's in it for you?**:
We offer competitive remuneration packages for our roles
- A vast range of retail discounts including major departmen

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Service Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Delivery Lead X 2** - Grade 9/10 Temporary Full-time opportunities - Develop strategies for continuous improvement through collaboration with key stakeholders - Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed...

  • Customer Delivery Manager

    3 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Service Delivery Lead

    4 weeks ago

    Sydney, Australia Verifone Full time

    **Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...

  • Delivery Services Lead

    2 weeks ago

    Sydney, New South Wales, Australia SA Water Full time

    About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live. Our business supports our state's prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated ITIL Service Delivery Lead to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia Verifone Full time

    Why Verifone:For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia Sanitarium Health & Wellbeing Full time

    We are looking for and experienced Service Delivery Lead who through their team of workplace health consultants can achieve service delivery excellence, maintain our high-quality standards and deliver best-in-class employee participation.Your ability to work closely with our clients and build meaningful relationships to deliver innovative and value driven...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia SoftwareOne Full time

    Job Function:Software & Cloud Services Why SoftwareONE?:Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.The role:Core Accountabilities: Ensure customer adoption...

  • Service Delivery Lead

    3 weeks ago

    Sydney, Australia Brennan IT Full time

    We are on the look out for an experienced Service Delivery Lead that is looking for a short term contract in Brisbane joining one of our largest energy clients. **Responsibilities**: - Solution Architectures/Solution Designs to meet company business and cyber-security requirements, including Supervisory Control and Data Acquisition (SCADA) and Process...

  • Director Service Delivery

    2 weeks ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...

  • Director Service Delivery

    2 weeks ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...

  • Director Service Delivery

    2 weeks ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package ...

  • Module Lead

    4 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Module Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • Service Delivery Lead

    1 month ago

    Sydney, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **ITIL** **Service Delivery Lead** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part...

  • Service Delivery Lead

    1 week ago

    Sydney, Australia SoftwareOne Full time

    Job Function: Software & Cloud Services Why SoftwareONE?: Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. The role: **Core Accountabilities**: - Ensure...

  • Module Lead

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    Job descriptionRole: Module LeadHello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below rolesAbout Delivery Centric:Delivery...

  • Datastage Tech Lead

    3 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Job description** **Role: DataStage Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • Delivery Lead

    2 days ago

    Sydney, Australia Real Time Australia Full time

    Join a well backed, new brand in market, winning very exciting projects - Lead an extremely talented squad, building AI Bots - Delivery Lead/Manager of programs of work - Financial Services **Delivery Lead/Manager** - Permanent (potential to consider contractor for the right skill set) - Sydney 2000 WFH & WFO - $180k base + super + bonus **Interested in...

  • Delivery Lead

    1 week ago

    Sydney, Australia Onset Full time

    A business critical role for a B2B SaaS organisation that is scaling across APAC. As their product services large organisations in the financial services industry, this scale-up is looking for a Delivery Lead who has worked for a Fintech start-up / scale-up. You’ll be working closely with the CEO and CTO, managing the execution of a critical project as...