Current jobs related to Service Delivery Lead - Sydney - SoftwareOne

  • Delivery Services Lead

    4 days ago

    Sydney, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking an experienced Delivery Manager to lead the delivery of our Microsoft Teams Phone services. As a Delivery Manager, you will be responsible for overseeing the end-to-end delivery of these services, including Level 3 BAU DevOps support and project delivery.Your key responsibilities will include:Managing platform vulnerabilities and...

  • Service Delivery Lead

    4 weeks ago

    Sydney, Australia Allura Partners Full time

    **Service Delivery Lead** This is a great opportunity for an experienced Service Delivery Leader within a Private Equity backed healthcare organisation. The role is hybrid onsite and work from home and flexible around the individual. Office is locate in the inner west. You will have full responsibility for the execution of the ITIL practices across the...

  • Service Delivery Lead

    6 days ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    We're seeking an experienced Program and Experience Lead to drive operational efficiency and collaboration within our organisation. As a key member of our leadership team, you'll oversee regional functions, including Rostering and Allocations, Workforce planning, HR, risk, and IT. Your primary goal will be to ensure seamless communication and shared goals...

  • Service Delivery Lead IT Support

    12 hours ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Team LeadershipAs a Service Delivery Lead IT Support, you will be responsible for leading and managing a team of skilled IT support professionals. You will drive continuous improvement, maintain high standards of customer satisfaction, and ensure exceptional support and service delivery to our internal and external customers.You will oversee daily operations...

  • Tech Lead

    4 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Tech Lead** **Location: Sydney** **Experience: 6+ years** This role intersects analytics, systems, and project delivery, providing thought leadership and innovation for analytical data. The primary responsibility is the extraction, transformation, and creation of analytically ready data for use in descriptive, diagnostic, predictive, and...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia Onset Full time

    A business critical role for a B2B SaaS organisation that is scaling across APAC. As their product services large organisations in the financial services industry, this scale-up is looking for a Delivery Lead who has worked for a Fintech start-up / scale-up. You’ll be working closely with the CEO and CTO, managing the execution of a critical project as...

  • Delivery Lead

    3 weeks ago

    Sydney, Australia Real Time Australia Full time

    Join a well backed, new brand in market, winning very exciting projects - Lead an extremely talented squad, building AI Bots - Delivery Lead/Manager of programs of work - Financial Services **Delivery Lead/Manager** - Permanent (potential to consider contractor for the right skill set) - Sydney 2000 WFH & WFO - $180k base + super + bonus **Interested in...

  • Customer Service

    4 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    Provide excellent customer service and manage customer inquiries - Manage customer orders and ensure timely delivery of goods - Communicate with internal departments to resolve customer issues **The Company**: My client is a leading supplier of raw materials and ingredients to the food and beverage industry in Australia and New Zealand. They currently seek...

  • IT Service Delivery Lead

    2 days ago

    Sydney, New South Wales, Australia Datacom Full time

    Datacom helps organisations unlock their potential by harnessing the power of technology.The IT Service Delivery Lead – Operations (Region) is responsible for directing the coordination of technical and administrative support activities, encompassing installation, repair, preventive maintenance, and engineering change upgrades at client sites.In this role,...

  • Iam Service Delivery Lead

    4 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Fantastic opportunity to join our Airline IT business and support our IT Security and Cyber Strategy - Drive service delivery outcomes and technical excellence within information security, specialising in identities and systems access within the Qantas Group - Permanent opportunity based at our Head Office in Mascot At Qantas, we represent Australia to the...

  • Tech Lead

    3 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Job description** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery Centric**: Delivery...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia HAYS Full time

    x2 Delivery Lead on an initial 6-month contract **X2 Delivery Lead** **Your New Company** Join an ASX listed Property Development organisation, where innovation, growth, and impact converge to shape the future of property technology. This is an initial 6 month contract with a view to extension. **Responsibilities**: **Project 1** As a Delivery Lead, you...

  • Service Delivery Lead Specialist

    3 weeks ago

    Sydney, Australia Westpac Full time

    Permanent roleSydney location **How will I help?** As a Service Delivery Lead Specialist, you will be responsible for performing the end-to-end governance across all Microsoft 365 services. You will be reporting into the Service Operations Manager in Collaboration Service Delivery within the Workplace & Contact Centre group. **Roles and...

  • Strategic Delivery Lead

    3 weeks ago

    Sydney, Australia CyberCX Full time

    Work with industry leaders - Hybrid work arrangements - Work in a dynamic, independent environment CyberCX is Australia’s leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Strategic Delivery Lead to join our Service Delivery team. The Strategic...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia Mable Full time

    **_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**: - People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.**About Us** Founded in 2014, Mable has become one of Australia's largest and...

  • Team Leader Service Delivery

    3 weeks ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Team Leader Service Delivery (Emergency Response)** **Disaster Preparation & Recovery** **Ongoing** **Full-time 35 hours per week** **Location - Various (regional applicants encouraged)** **SNSW Grade 7/8** **Please note -** Whilst we are recruiting with proposed start dates prior to Christmas, there may be flexibility to start in the New Year. If...

  • Delivery Lead

    3 weeks ago

    Sydney, Australia Mirvac Full time

    Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: 1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 Ranked in the top 10 globally and top 3 in Australia for...

  • Delivery Lead

    3 weeks ago

    Sydney, Australia Cartology Full time

    **About Us Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers. Cartology is...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia OFX Full time

    **Hello.** We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney’s Northern Beaches twenty years ago, OFX has grown to become a truly global company. We’re now trusted by customers all around the world and have grown to over 400 employees with offices in...

  • Delivery Lead

    4 weeks ago

    Sydney, Australia TheDriveGroup Full time

    Remote postion - Up to $155k plus super + 15% bonus - Work across digital/ ecomm / AI / data projects **Scrum Master / Delivery Lead** - **Remote working**: - **Permanent**: - **Up to $155k plus super + 15% bonus** TheDriveGroup are honoured to be partnering with a large retailer in Sydney who are working on one of the most exciting & innovative projects...

Service Delivery Lead

4 weeks ago

Sydney, Australia SoftwareOne Full time

Job Function: Software & Cloud Services Why SoftwareONE?:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

The role:
**Core Accountabilities**:

- Ensure customer adoption and usage of SoftwareONE platform, solutions and services for SAP.
- Responsible for achieving high customer satisfaction feedback on all delivery related activities.
- Act as a single point of escalation within customer organization for troubleshooting and resolving issues and/or problems arising from delivery-related account activities.
- Identify new sales opportunities through relationship developed with end customer delivery teams.
- Ensure contract obligations are known and delivered.
- Provide governance of offshore delivery activities to ensure KPIs are met and customer experience is outstanding.
- Financial management for all named accounts, including forecasting, reporting and delivery against sold margin.
- Working with the regional Delivery Centre Leads and Product Owners, recommend and introduce efficiencies that will increased value for the customer and reduce cost of delivery year on year.
- Actively work with the Solution Specialists to solution and estimate net new SAP Managed Services opportunities.
- Understand interdependencies between technology, operations and business needs.
- Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
- Positively contributing to our customers IT operations strategy and cloud transformation journey.
- Management and co-ordination of engagement resources and activities both at the client site and remote - spanning both Service Request and Incident processess.
- Provide leadership and guidance for the offshore account delivery team that will create greater insights to local customer business requirements.
- Ensuring service level, service progress, service enhancement and service opportunity reporting is provided at the highest quality, whilst creating an sense of continuous service improvement and innovation.
- Control and actively manage service risks ensuring mitigation strategies are in place and visible to your customer and SoftwareOne.
- Represent your customer internally within SoftwareOne whilst standing for their success and driving the organisation to exceed expectations.
- Ensuring service delivery onboarding meets and/or exceeds the value proposition of the service whilst also maintaining a buoyant customer interaction which can support future business opportunities.

**Job Specific**:

- SAP technology including SAP Basis, NetWeaver & S/4HANA.
- Ability to manage the operations of SAP deployed on cloud.
- Strong communication, analysis and customer service skills including the ability to lead up, across and down multiple business and technology.
- Proven ability to in a problem-solving environment demonstrating teamwork, innovation and implementation discipline.
- Build and maintain relationships by engaging customer business leaders to establish credibility, solve problems, build consensus and achieve objectives.
- Excellent interpersonal, rapport/relationship building, proactivity, business acumen skills.
- Self-motivated, with the ability to quickly adapt to change and competing demands.
- Experience in successfully leading offshore teams to provide outstanding customer outcomes and service.
- Strong evaluation skills to be able to quickly judge what is and is not within a reasonable customer request for service whilst diplomatically bringing unmet customer needs to sales.
- Strong experience presenting to executive and senior management sponsors with demonstrated communication skills; both written and verbal with technical and non-technical audiences.
- Experience influencing and gaining buy-in from customer sponsors, team members, stakeholders and peers.
- Team-building skills with technical and non-technical staff.
- Experience working both independently and in a team-oriented, collaborative environment.
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Adept at conducting research into technology and service-related issues and industry practices.
- Knowledge of ITIL and ITSM frameworks for both practicality and best pratice.

What we need to see from you:
***
**Technical Skills**:

- 5+ years of experience working in the SAP industry and an IT Service Provider environment with customer business stakeholders within a cross-functional matrix environment
- 3+ years of project management or service delivery experience, including tracking and planning delivery
- 3+ years of previous experience with gathering requirements from the client / business
- SAP and ITIL certification
- Maintain and acquire rele