Service Delivery Lead

1 week ago


Sydney, New South Wales, Australia Balance Recruitment Full time

My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated
ITIL
Service Delivery Lead to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function.

This role plays a vital part in optimizing its IT services and ensuring seamless support for its staff and students' academic journey.


Role Overview:

As the
ITIL
Service Delivery Lead, you will be responsible for:

  • driving the adoption of ITSM and ITIL practices, potentially using SFIA principles, aimed at enhancing IT service delivery and support capabilities.
- leading the implementation of Helpdesk Standards
- reconfiguring the Service Desk tool
- establishing Technical Change Control standards,
- developing and executing a Maintenance Plan, and
- creating a comprehensive Test Plan for Managed Devices.
- deliverables management within the ICT department and managing direct reports.

Key Responsibilities:

The role is responsible for improving the IT process maturity of the school through the implementation of a number of standards-related initiatives

These include:

  • Helpdesk Standards Development
  • Reconfiguring Service Desk Tool
  • Implementing Technical Change Control Standards
  • Developing and Implementing a Maintenance Plan
  • Developing a Test Plan for Managed Devices
  • Performance Monitoring and Reporting
  • Vendor Management
  • IT Governance and Compliance

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or similar experience.
  • Proven experience as a Service Delivery Lead or similar role, with a
    proven track record of implementing ITSM and ITIL style practices.
  • Strong understanding of ITIL frameworks, ITSM best practices, and potentially, SFIA principles.
  • Experience in leading and managing IT service improvement initiatives.
  • Excellent communication, interpersonal, and leadership skills to effectively engage with crossfunctional teams and stakeholders.
  • Analytical mindset with a commitment to continuous improvement and problemsolving.
  • Have a personal appearance and demeanour which represents the School in a positive way
  • Ability to work as part of a team and individually as required
  • Understanding of work health and safety, and implement good practices in their role
  • Loyalty to the School and Principal
  • Willingness to work in a school with a strong Christian ethos.
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.

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