Service Delivery Lead

7 months ago

Sydney, Australia Balance Recruitment Full time

My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **ITIL** **Service Delivery Lead** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in optimizing its IT services and ensuring seamless support for its staff and students' academic journey.

**Role Overview**:
As the **ITIL** **Service Delivery Lead,** you will be responsible for:

- driving the adoption of ITSM and ITIL practices, potentially using SFIA principles, aimed at enhancing IT service delivery and support capabilities.
- leading the implementation of Helpdesk Standards
- reconfiguring the Service Desk tool
- establishing Technical Change Control standards,
- developing and executing a Maintenance Plan, and
- creating a comprehensive Test Plan for Managed Devices.
- deliverables management within the ICT department and managing direct reports.

**Key Responsibilities**:
The role is responsible for improving the IT process maturity of the school through the implementation of a number of standards-related initiatives. These include:

- Helpdesk Standards Development
- Reconfiguring Service Desk Tool
- Implementing Technical Change Control Standards
- Developing and Implementing a Maintenance Plan
- Developing a Test Plan for Managed Devices
- Performance Monitoring and Reporting
- Vendor Management
- IT Governance and Compliance

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or similar experience.
- Proven experience as a Service Delivery Lead or similar role, with a **proven track record of implementing ITSM and ITIL style practices**.
- Strong understanding of ITIL frameworks, ITSM best practices, and potentially, SFIA principles.
- Experience in leading and managing IT service improvement initiatives.
- Excellent communication, interpersonal, and leadership skills to effectively engage with cross-functional teams and stakeholders.
- Analytical mindset with a commitment to continuous improvement and problem-solving.
- Have a personal appearance and demeanour which represents the School in a positive way
- Ability to work as part of a team and individually as required
- Understanding of work health and safety, and implement good practices in their role
- Loyalty to the School and Principal
- Willingness to work in a school with a strong Christian ethos.

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.

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