Contact Centre Manager
1 week ago
**Permanent role**:
- **Lead and develop the capability of others through effective coaching, mentoring, professional development and performance management**:
- **Promote high brand affinity through your knowledge and actions relating to the customers and communities we serve.**:
- **Melbourne, Hobart, Adelaide of Perth location**
The purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.
Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge and Risk Management. These disciplines must be underpinned by a business that is efficient & complies to safe practice through an enabled & resilient workforce.
This role is key in implementing Suncorp's strategic direction and delivering transformational change in a fast-paced environment.
**Key responsibilities include**:
- Drive sales and service excellence for the Shannons Consumer function as part of the Shannons Leadership team
- Lead the Ethos Productivity Program across the centre to ensure consistency and a culture of best practices for our business and customers
- Lead and enable a customer focussed, high performance culture with a balance between financials, customer and risk
- Drive change management practices with leadership team to ensure changes are embedded and benefit profile is achieved
- Lead and develop the capability of others through effective coaching, mentoring, professional development and strong performance management
- Embed a risk maturity, safety-first focus and accountable culture across teams.
**Skills & Experience**:
- 8+ years’ experience in related field
- At least 5 years’ experience in insurance or financial services or contact centre environment
- Proven record of achievement of leading large teams in a customer service business
- Demonstrated ability to use customer insights and commercial acumen to drive performance across financial, productivity, risk and people metrics.
- Strong leadership skills, including the ability to mentor and develop teams.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
**Advertised**: 22 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 06 Dec 2024 AUS Eastern Daylight Time
-
Contact Centre Team Leader
6 months ago
Greater Adelaide SA, Australia Findstaff Full time**Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit an experienced and enthusiastic Contact Centre Team Leader in their Adelaide Contact Centre. Our customer service support is growing & expanding with new sites opening last year in Canberra & Perth! - Full-time Position - Located in Adelaide CBD with hybrid...
-
Donor Service Consultant
5 months ago
Greater Adelaide SA, Australia Australian Red Cross Lifeblood. Full time**At Lifeblood, our purpose is simple**: to give life. Join Lifeblood’s Award-Winning Contact Centre Permanent full-time and flexible part-time opportunities Located in Adelaide, South Australia 12-week rotating roster Discover life-giving possibilities Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...
-
Contact Centre Consultant Aps3
6 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: We are seeking multiple Contact Centre Consultants and Contact Centre Specialists to assist our Federal Government client located in Mawson Lakes. These roles will cover an after-hour service and the shifts will cover 4.00pm to 8.00am Monday to Friday & 24 hours on the weekend. In this Inbound Customer Service centre, you will...
-
Customer Service
6 months ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Service - Contact Centre - Lockleys, SA - Multiple full time, permanent roles onsite in Lockleys commencing **2 August**: - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia's oldest bank **Who we are** With over 200 years of history in helping Australians...
-
Head of National Contact Centre
5 months ago
Adelaide, Australia Australian Red Cross Lifeblood Full timeProvide overall direction and end-to-end management of Lifeblood’s omni-channel National Contact Centre Align NCC vision and roadmap with Lifeblood strategy, and both digital and customer experience strategies Permanent full-time position in hybrid work environment (South Australia Location) Circa 165k + Superannuation + Salary Packaging Discover...
-
Account Manager
6 months ago
Greater Adelaide SA, Australia Account Manager Full timeJoin an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...
-
Customer Service
3 months ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Service - Contact Centre - Lockleys, SA - Multiple full time, permanent roles onsite in Lockleys commencing **11 October**: - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia's oldest bank **Who we are** With over 200 years of history in helping Australians...
-
Customer Service
2 months ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Service - Contact Centre - Lockleys, SA - Multiple full time, permanent roles onsite in Lockleys commencing **29 November**: - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia's oldest bank **Who we are** With over 200 years of history in helping Australians...
-
Centre Manager
3 months ago
Greater Adelaide SA, Australia The University of Adelaide Full time**(HE09) $128,217 to $137,173 per annum plus an employer contribution of 17% superannuation applies.** **Fixed term, full time position available for 60 months.** The Centre Manager, CE-QuTech will be responsible for leading the business and operational administration of the ARC Training Centre based in the School of PCES. Responsibilities include,...
-
Contact Centre Agent
6 months ago
Adelaide, Australia Jones Radiology Full timeJoin a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available. - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental...
-
Front of House
6 months ago
Greater Adelaide SA, Australia FIRST CONTACT Full timeLocation: Adelaide Salary: AUD Industry Standards Front of House Team Member - Do you enjoy making people feel welcomed and valued?_ - Want to have more work-life balanced?_ - We look after you_ - Competitive salary above award - Monday to Friday work schedule - Weekends and Public Holidays off **The Role** We are looking for a talented & exceptional...
-
Contact Centre Agent
4 months ago
Adelaide, Australia Jones Radiology Full timeAdelaide, SAAbout UsJones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...
-
Contact Centre Agent
4 months ago
Adelaide, Australia Jones Radiology Full timeAbout Us Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment...
-
Contact Centre Agent
3 months ago
Adelaide, Australia Jones Radiology Full time**About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...
-
Centre Manager
5 months ago
Greater Adelaide SA, Australia JLL Full timeJLL supports the Whole You, personally and professionally. What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s...
-
Centre Manager
6 months ago
Greater Adelaide SA, Australia Guardian Early Learning Group Full time**Lead, collaborate, and nurture.** Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the...
-
Call Centre
6 months ago
Greater Adelaide SA, Australia Recruitment Vision Full timeQuality Company - Flexible, working from home and office - On going role Our Client operates a leading multi service Call Centre, providing a flexible service of multi-media contact and business processing outsourcing (BPO) services. Situated in the Adelaide CBD they have consistently been ranked as one of Australia’s top contact centre outsourcers for a...
-
Centre Manager
6 months ago
Greater Adelaide SA, Australia Guardian Early Learning Group Full time**Lead, collaborate, and nurture.** Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the...
-
Contact Centre Consultant
5 months ago
Greater Brisbane QLD, Australia Stockland Full time**First point of contact, handling customer enquiries**: - **Permanent, full-time | Melbourne based with flexible working option**: - **Join an organisation committed to creating spaces where communities thrive** We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland...
-
Centre Manager
5 months ago
Greater Adelaide SA, Australia Gough Recruitment Full timeJoin a company that treasures its employees - National retail property landlord - Diverse portfolio east of CBD **The Client**: Our client's commitment to property goes beyond passion, propelling them to become the world's leading privately owned property agency and consultancy. With a rich 125-year heritage, they stand as a vital component of a global...