Donor Service Consultant

5 months ago

Greater Adelaide SA, Australia Australian Red Cross Lifeblood. Full time

**At Lifeblood, our purpose is simple**: to give life.

Join Lifeblood’s Award-Winning Contact Centre

Permanent full-time and flexible part-time opportunities

Located in Adelaide, South Australia

12-week rotating roster

Discover life-giving possibilities
Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.

About the role
Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support.

Proficiency in diverse technologies and software.

Adaptive and donor-centric prioritization.

Curiosity with proactive problem-solving skills.

Uphold privacy, quality, and attention to detail.

A collaborative team player.

Exceptional interpersonal and communication skills.

Anticipate and meet donor needs effectively.

Flexibility and resilience in a dynamic environment.

Proactive problem-solving and donor perspective understanding.

Effective time management and attention to detail.

Eagerness for continuous learning and exceeding KPIs

Training and Rostering

4-week in-office training and development program - rostered 9am-5pm

Work from home rotation available post-successful training completion.

12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation

Thrive in a diverse culture that cares for your wellbeing
We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:
4 weeks of full-time paid training

Hybrid work model - WFH and WFO

Ongoing development and career progression opportunities.

Salary packaging benefits, including the option to package up to $15,900 of your salary

Purchase additional annual leave

Discounted private health cover with corporate benefits

Access to 1,430+ gyms & pools all over Australia

Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support

Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more

Next steps

If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process.
Applications close on the 14th March, with our assessment centres scheduled for 19th and 20th March. Successful applicants will commence their Lifeblood Journey on Monday 15th April.
For reasonable adjustments during the recruitment process, please reach out to us.

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