Contact Centre Consultant

6 months ago

Greater Brisbane QLD, Australia Stockland Full time

**First point of contact, handling customer enquiries**:

- **Permanent, full-time | Melbourne based with flexible working option**:

- **Join an organisation committed to creating spaces where communities thrive**

We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland Halcyon Communities sales team. Delivering exceptional customer support and service, you’ll contribute to sales activities including pre-qualification, nurture, and conversion of online enquiries.

**A**bout the role**

Working with stakeholders in the over 50s community, you will use your strong communication skills, high empathy, and emotional intelligence to build solid relationships and trust with potential buyers and play a key role in our Customer Journey. You’ll focus on phone and digital communication channels to support and engage with customers, converting initial conversations to leads, building relationships and gently encouraging prospective buyers to visit our communities before handing onto the sales consultants.

This is a full-time permanent role, Monday - Friday. Working from our Melbourne Head Office on Thursdays and utilise one of our local Halcyon project offices or the Melbourne Head Office for your second day in the office, the three remaining days can be worked flexibly from home or a project location of your choice.

**About you**
- Experience in a customer centric role (contact centre based would be beneficial but not essential)
- Strong communication skills, both written and verbal
- High empathy and emotional intelligence
- Ability to quickly engage and build rapport with a diverse range of stakeholders
- Excellent data entry and database management skills, with high attention to detail
- CRM experience, Salesforce would be an advantage but experience with another CRM would be beneficial

**The Stockland Proposition**

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, and most recently NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

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