Contact Centre Agent

4 months ago

Adelaide, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology’s brand promise of delivering an outstanding patient and referrer experience.

This role is based in our Central Contact Centre in Adelaide’s CBD, with future work-from-home options available. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7:30am and 6:30pm. After your first six months in the role, you would also be expected to contribute to a once-per-month Saturday roster (with overtime rates) between 8:00am - 5:00pm.

On commencement, you will be provided with a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Delivering a high-quality inbound call experience for Jones Radiology clinics.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner.
- Providing care and an outstanding patient and referrer experience.
- Developing and maintaining strong working relationships with patients, referrers, staff and managers.

**To be successful in this role you will have**:

- Strong customer service skills, including active listening, objective questioning and enjoy helping people.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

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