Customer Service

1 week ago

Greater Adelaide SA, Australia Westpac Banking Corporation Full time

Customer Service - Contact Centre - Lockleys, SA
- Multiple full time, permanent roles onsite in Lockleys commencing **11 October**:

- Entry level opportunity, open to a variety of customer service backgrounds
- Full time paid training + Careers opportunities with Australia's oldest bank

**Who we are**
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose - it's what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.

**The Team**
The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team

Your journey will begin on **11 October **as a Consumer Connect Banker, you'll be the friendly voice guiding our customers through their banking journey. You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

**Key responsibilities include**:

- Providing top-notch customer service through inbound calls
- Resolving customer inquiries accurately and promptly
- Promoting Westpac products and services
- Contributing to a positive customer experience

**The office operates across 7 days, Monday to Sunday, with rotating shifts scheduled between 7:30 AM and 7:30 PM AEST.**

**What's in it for me?**
Under Westpac Group's Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.

**What do I need?**

We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:

- At least 12 months of customer service experience (any industry)
- Thrive in a corporate and professional working environment
- Ability to thrive in a high-paced, KPI-driven environment
- Genuine interest in Banking and Financial Services
- Availability to work on a **40-hour rotating roster, covering shifts between Monday - Sunday: 7.30am - 7.30pm AEST**:

- Willingness to commute and work onsite at our Lockleys office

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 3 days a week post training
- We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
- Incremental salary increases will be applied as you progress through the training journey

**What is it like to work there?**
You'll join one big, supportive team to reach our purpose of Creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002261451244

  • Customer Service Consultant

    4 days ago

    Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this reputable manufacturer and distribution company and be part of their excellent customer service team **Your new company** This leading precious metal manufacturer and distributor is looking for a Customer Service Officer to join their team to deliver exceptional, efficient, and professional levels of customer service within their precious metals...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...

  • Customer Service Officer

    4 weeks ago

    Greater Adelaide SA, Australia BGIS Full time

    **BGIS**is seeking a motivated and adaptable **Customer Services Operator**to join our team in **Adelaide**. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for supporting our clients and field teams through a range of service...

  • Customer Service Supervisor

    5 days ago

    Greater Adelaide SA, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Service Representatives

    7 days ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Position Overview**: - **Job Title**: Customer Service Representative - **Start Window**: Monday - Friday - 37.5 hours per week - **Location**: 1 King William Street, Adelaide - **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period) - **Salary**:$60,000 + 11.5% Super **The Company** We are an inbound Contact...

  • Customer Service Officer

    7 days ago

    Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494683 **Work type**: Permanent Full Time **Location**: SA - Adelaide **Categories**: Customer Service - Call Centre Northline currently have permanent and casual positions available, based around a Monday to Friday working week. This position also requires flexibility with shift times between the hours of 7.30am and 6.30pm. This is the perfect...

  • Customer Service Officer

    4 days ago

    Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494725 **Work type**: Permanent Full Time **Location**: SA - Adelaide **Categories**: Customer Service - Call Centre Northline currently have permanent and casual positions available, based around a Monday to Friday working week. This position also requires flexibility with shift times between the hours of 7.30am and 6.30pm. This is the perfect...

  • Customer Service Officer

    6 days ago

    Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...

  • Customer Service Officer

    4 days ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity are seeking Security professionals to join our team on a casual time basis. **So, what does the role look like?** Our Security Team are passionate about maintaining a safe and secure environment. We are seeking people with exceptional personal presentation and a high level of integrity to join their professional and high performing team. Our...

  • Customer Service Officer

    4 days ago

    Greater Adelaide SA, Australia BGIS Full time

    BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...

  • Customer Service Manager

    6 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this International Commercial Cleaning business and put your management skills to use! **Your new company** This is an exciting opportunity for an experienced Customer Service Manager to join the Adelaide contact centre team and be an integral part of the company’s growth. **Your new role** As the Customer Service Manager, you will be managing a...

  • Customer Service Advisor

    6 days ago

    Greater Adelaide SA, Australia BankSA Full time

    **Join a supportive team in our Adelaide Rundle Mall branch.**: - **Permanent Part Time position (33.5 hours per week).**: - **Ongoing training and development available to grow your career. **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding...

  • Customer Service Advisor

    1 week ago

    Greater Adelaide SA, Australia BankSA Full time

    **Join a supportive team in our Adelaide Gouger St branch**: - **Permanent Part Time position (33.5 hours per week)**: - **Mandarin language skills highly desired** **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...

  • Customer Service Officer

    5 days ago

    Greater Adelaide SA, Australia BGIS Full time

    As we continue to grow, we seek a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce. **The Role** Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first...

  • Customer Service Officer

    6 days ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...

  • Customer Service Manager

    7 days ago

    Greater Adelaide SA, Australia One stop cleaning Full time

    Wil Be responsible for: - Developing strong customer relationships through delivery of service excellence. - Conduct regular inspections and audits - Ensuring quality and WHS compliance standards are maintained - Working as a team player with a team play with a can do attitude for all duties and reporting needs. - Maintaining accurate data base records. -...

  • Customer Service Logistics Service Coordinator

    1 week ago

    Greater Adelaide SA, Australia Centurion Full time

    **The Opportunity**: Do you thrive in a dynamic and fast-paced environment? If so, we want YOU to be a part of our team at Centurion Transport, Adelaide! Reporting to the National Logistics Services Manager, you will be responsible for Customer service and coordination of our freight tracking processes. You will work collaboratively within the team to assist...

  • Customer Service Officer

    4 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - Kingscote - **6-month contract opportunity available at BankSA's Kingscote branch!**: - **Maintain a great work / life balance in this part-time customer service role**: - **Bring your best-self to connect with customers from all walks of life!**: - **Hours: Mon, Wed & Fri 9am - 4:15pm** As one of South Australia's largest...

  • Customer Service Specialist

    7 days ago

    Greater Adelaide SA, Australia Inject Full time

    Consult with interior designers and architects on luxury natural stone. - No industry experience needed! Receive close mentorship and support. - Hindmarsh location, full-time position Monday-Friday (8am-4:30pm). **About CDK Stone** CDK Stone is the one to beat in the premium natural stone industry. Importing high-quality natural stone from the finest...