Department Support Officer

5 months ago

Parkville, Australia University of Melbourne Full time

**Job no**:0034084
**Location**:Parkville
**Role type**:Full-time; Continuing
**Faculty**:Faculty of Business and Economics
**Department**:Management and Marketing
**Salary**:UOM 5 - $79,961 - $91,844 p.a. plus 17% super
- **Utilise your dedication to customer satisfaction and adept multitasking skills to make meaningful impact in a dynamic administrative role within the Faculty of Business and Economics.**:

- **Assume a diverse array of responsibilities to ensure the seamless functioning of the Department of Management and Marketing.**:

- **Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families**

**About the Role**
Embark on a rewarding journey as a Department Support Officer, where you'll serve as the face of the department, providing exceptional customer service to visitors and staff alike. With your expert guidance and assistance, you'll navigate a spectrum of enquiries with professionalism and efficiency, leaving a lasting impression of excellence. Juggling multiple tasks simultaneously, you'll be instrumental in the seamless execution of departmental operations, from event planning to resource management. Your commitment to remaining proactive and informed ensures that the department functions smoothly, maintaining compliance with university policies while delivering top-notch service at every turn.

Your responsibilities will include:

- Coordinating and managing a diverse range of events within the department, including annual programs, symposiums, lectures, and open days, encompassing tasks such as budgeting, publicity, logistics, and guest arrangements.
- Managing reception duties to ensure a welcoming environment for visitors and academics, encompassing tasks such as responding to enquiries, welcoming visitors, coordinating deliveries, administering taxi vouchers, and overseeing bookings for seminar and meeting rooms.
- Offering guidance on the content and layout of Department and Research Institute/Centres web pages, ensuring regular updates and adherence to current social media trends. Additionally, managing web surveys, analysing data, and maintaining departmental mailing lists to support effective communication strategies.
- Overseeing the usage of consumables and office supplies, and managing resource allocation for various staff members and doctoral students, while also handling building maintenance tasks such as office relocations and equipment upkeep.

**Who We Are Looking For**
You flourish in a fast-paced environment, leveraging your exceptional communication and organisational skills to deliver outstanding customer service. You possess a strong client focus and a collaborative approach to teamwork, fostering a positive and productive atmosphere. You effectively contribute to your department’s success through your demonstrable problem-solving abilities, adaptability to changing business needs, and dedication and reliability in managing day-to-day tasks with independence and sound judgement.

You also have:

- A tertiary degree or an equivalent blend of relevant experience and/or education/training.
- High level verbal and written communication skills, effectively engaging with diverse stakeholders.
- An ability to work independently and collaboratively within a team environment.

For further information regarding responsibilities and requirements, please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position.** This role requires current valid work rights for Australia.

**Your New Team - The Department of Management and Marketing**

The administrative unit is responsible for all aspects of the administration of the Department, including financial, human resources, and student issues. The Professional Staff are responsible for providing advice and services to staff, students, other University Departments and external organisations.

**What We Offer You**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page

**About the University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be Yourself**
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are en

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