Manager Operational Performance

2 weeks ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself in this exciting strategic leadership opportunity
- Together we’ll drive operational performance
- 12-month fixed-term position based in the Regional Operations Centre at our Mascot Corporate Campus

At QantasLink, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Whether we’re working individually or as a group, we challenge ourselves to deliver results.

As the Manager Operational Performance & Planning, you will be responsible for strategic leadership and transformation activity across all QantasLink operational areas, to facilitate optimal operational performance, costs efficiency and improving customer satisfaction. The role is accountable across all QantasLink AOC’s with operations oversight of the Alliance Airlines wet-lease agreement.

In this role you will oversee the development of the framework, including promotion, advice, and reporting to drive Qantas regional operational performance ensuring punctuality targets are met. The position will also lead the network development and network planning process on behalf of QantasLink to ensure the adequate provision of resources and infrastructure to support the operation within the bid period and upcoming schedules through effective collaboration with Network and Workforce planning including changes to operational setting that are likely to impact the operation.

In addition, this position leads the coordinating across a broad range of key stakeholders. This includes providing assessment of the likely operational performance of the schedule, risk areas of operational delivery, opportunities required to mitigate as well as resource capability to delivery.

You’ll have
- Experience with dealing in a complex business environment and engaging, negotiating with and influencing stakeholders at an executive level
- Previous experience in an Operations Planning or Network role with thorough knowledge of the operational environment is desirable
- Results orientated and ability to drive improvements in OTP, Customer Satisfaction and NPS
- Strategic orientation and experience in translating strategic objectives into programs of work
- Ability to manage multiple, simultaneous programs of work and priorities resources accordingly
- Previous experience in leading and managing teams is advantageous
- Ability to contribute to a cross-functional management team
- Demonstrated experience in re-engineering business processes and managing change
- Results orientated and ability to drive improvements in OTP, Customer Satisfaction and NPS

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Monday 29th January, 2024
- Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50._

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