Digital Operations Performance Manager

1 week ago

Sydney, New South Wales, Australia Woolworths Group Full time
12-month Fixed Term Contract Golden opportunity to be part of a team that connects digital media with first party data and to help drive behaviour and value exchange. Surry Hills (Sydney) based with flexible and remote working arrangements

We are Woolies X

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

What you'll do

As the Operations Performance Manager in the Operations & Governance squad, you will be responsible for leading operational delivery excellence for the Customer Comms tribe.

With a diverse remit, and as a key contributor in the Operations squad, the aim is to accelerate the digital operations leadership for Woolworths Group that enables the campaign delivery operations and data automation squads to further develop world class communications and experiences for our customers and members.

Leveraging our broad range of digital platform capabilities and reporting tools, your focus will be on developing channel and platform performance insights and strategies to continually improve squad's efficacy and efficiency. The key to success will be in championing best practice principles that are applied within our enablement tools, throughout the end-to-end process and ways of working for BTL campaign delivery.

Working closely with all SMEs within the Operations & Governance squad, you'll lead the establishment of operational performance measurement frameworks, including current campaign workflow efficiency, resource usage and channel performance. You'll be responsible for developing insightful reports that show the efficacy of campaign delivery workflows and where opportunities lie within our resource management tools, enabling recommendations to be formed by the wider teams on how to improve accuracy and automate manual tasks where applicable.

As a member of the Digital Media Practice (Business Operations Chapter), this role reports directly into the Head of Digital Media Business Operations. Within Chapter time you will contribute to the development of standards, quality and tooling that supports the Digital Media capability across the ecosystem.

What you'll bring

5+ years of relevant experience in senior positions in Operations or Digital Marketing roles, as a leader and/or key contributor within cross functional teams Significant experience with analytical reporting and business intelligence tools such as Microstrategy, Tableau, Google Analytics, Supermetrics Knowledge of marketing campaign operations performance metrics, KPIs and benchmarking methodologies and frameworks Experience in creating informative and practical findings and insights from reporting and data metrics Strong business acumen with the ability to apply commercial reasoning to insights and optimisation recommendations Ability to deconstruct complex problems, identify direct relevance to the business and create innovative solutions with a strong sense for value Proven leadership experience in negotiating, influencing and managing multiple key and senior stakeholders Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders

Why you'll love it here

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

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