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Manager Operations Performance
3 months ago
- Together we'll lead the charge and achieve enhanced results in our operational outputs
- 12month fixedterm opportunity located at our Mascot Campus
Challenged to adapt and change, we've responded by reinventing our customer experience offering, broadening our business and striving towards a truly exciting future.
This allows us to stand strong as the Qantas Group. We pride ourselves on forward thinking. We're not afraid to challenge, we invent boldly, and we purposefully disrupt.In an industry characterised by competition and change, we stay ahead of the game through a comprehensive and balanced approach to both day of operations and long-term strategic concepts in order to achieve outstanding products and services for our customers.
We've created something truly unique within QantasLink, priding ourselves on serving the communities in which we operate.This sentiment flows through to the QantasLink teams, our collaborative culture allows us to dream big and deliver successfully, knowing we're supported by the best people.
Together we drive positive business outcomes, taking a considered, cost conscious approach that makes a difference to our both our front-line teams and customer experience.
As the Manager Operations Performance & Analytics you'll be responsible for championing and driving operational performance standards across all QantasLink fleets.
You will be responsible for maintaining accurate data and reporting processes allowing you to conduct detailed analysis on trends impacting operational performance.
The role is required to present accurate feedback and recommendations to all levels of stakeholders within the organisation on risks and mitigations to protect delivery and design of the schedule.
You'll have- An understanding and experience in the airline business, including operations and commercial priorities.
- Advanced analytical, problem solving and decisionmaking skills.
- Experience working with large volumes of operational data and the ability to accurately interpret this data, extrapolate trends and develop strategies to maximise network ontime performance.
- Advanced influencing and negotiation skills, with proven ability to communicate and present effectively at all levels of the organisation.
- Proven ability to successfully manage stakeholder relationships with peers and business partners.
- Highly motivated and a demonstrated team player with ability in coaching, mentoring and motivating members of the team.
- Demonstrated ability to contribute to a crossfunctional management team.
- Experience in program and project management.
- Results orientated and ability to drive improvements in OTP, Customer Satisfaction and NPS.
- High degree of computer literacy with experience in IT/systems strategy development and implementation.
- Tertiary qualifications in Business Administration, Aviation Management or related discipline is desirable however not required.
- Why Qantas?_
- There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- We have flexible leave options:_ Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options
_- We love to travel:
_ Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We'll give you access to thousands of rewards:_ Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices._- We'll support your wellbeing:_ Whether its learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
_Applications close; Sunday 18th February, 2024
