Operations Manager

3 weeks ago

Sydney, Australia Ultimate Performance Full time

**Description**

**Join Our Team in Sydney: A Pioneering Opportunity at Ultimate Performance**

Have you ever dreamed of making a significant impact in the vibrant heart of Sydney with a globally recognized leader in personal training? Ultimate Performance, spanning from Sydney to L.A., offers an unparalleled career opportunity for a dynamic Operations Manager to join our world-class team. We are looking for an individual driven by excellence and ready to contribute to our legacy of transforming lives through unmatched fitness experiences.

We began as a one-man band and, over the last 15 years, have evolved into a global powerhouse spanning eight countries with 25 exclusive, in-house gyms. Our journey from humble beginnings to international acclaim is a testament to our sweat, dedication, and relentless pursuit of excellence. Today, we stand proud as a robust team of 550 globally, driven by genuine profit and an unwavering commitment to our clients' return on investment.

**About the Role: Operations Manager**

As an Operations Manager with Ultimate Performance, you'll be immersed in our unique gym operations and client management strategies. Your role is pivotal — not in managing personal trainers directly but in working closely with our local, regional, and global leadership to streamline operations and create a seamless experience for clients and staff alike.

**Key Tasks**:

- Conduct sales consultations for personal training services, build rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
- Monitor client attendance to ensure session numbers are maximized where possible and reach out to clients with poor attendance.
- Respond to and handle any incoming client complaints alongside the Gym Manager.
- Liaise with clients and the client support team for payments, renewals, and general inquiries. Stay in touch with clients on a weekly basis who are placed on the waiting list, ensuring they are kept warm and updated.
- Ensure automated data reports on client enrollment, retention, and referrals are maintained accurately.
- Support the Gym Managers in the maintenance of the gym: equipment checks, stock checks, audits, Health and Safety assessments, fire assessments
- Liaise with various property management regarding property oversight and assist in tenant communications.
- Assist with schedule/events management: set-up of U.P. class offerings, sourcing availability in Personal Trainers’ schedules for training sessions, client before and after photoshoots, organize gym social events and keep track of Trainers’ birthdays.
- Print gym advertisements and ensure all posts around the gym walls are relevant and updated.
- Check in with U.P. Personal Trainer leavers to ensure they adhere to Confidentiality Information, Copyright, and IP agreements as stated in their contracts. Report any breaches to Human Resources.
- Deliver allocated consultations to potential clients.
- Respond to and handle incoming client queries and complaints alongside the Gym Manager in a timely manner.
- Develop and maintain professional relationships with local businesses.

**Requirements**:
**We're Looking for Someone Who**:

- Has meticulous attention to detail — a non-negotiable quality for this role.
- Has experience providing support to management, and providing outstanding customer service.
- Understands the importance of process adherence and its impact.
- Ideally has experience with health and safety, and fire checks.
- Proactively suggests improvements to current procedures.
- Finds inspiration in their job, displaying an active mindset.
- Is a "missionary" with a passion for our mission, not just a "mercenary."

**Benefits**:

- Competitive Salary: $55k to $65k annually, with a 15% bonus.
- Cash Equity Scheme, sharing in the business success.
- 22 days annual leave.
- Professional Development opportunities for career advancement.

**Join Us**

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you.

**How to Apply**

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Sydney and beyond.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus
- Performance bonus

Application Question(s):

- If you're on a visa, please confirm what visa you're on.

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Office Manager

    2 months ago

    Sydney, Australia Mantel Operations Full time

    **About us** Mantel Group is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a row! We hire smart and talented...

  • Office Manager

    5 days ago

    Sydney, New South Wales, Australia Mantel Operations Full time

    About usMantel Group is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a rowWe hire smart and talented people and get...

  • Senior Manager

    5 days ago

    Sydney, New South Wales, Australia EcoPlanet Green Operations GmbH Full time

    Join our Global Internal Audit team, where you will be working in an environment where you are empowered to grow your skills, expertise and innovate our operations.At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken...

  • Administrator

    2 months ago

    Sydney, Australia BID Operations Full time

    BID Operations, a leading provider of technology, customer services, accounting & operations, and risk & compliance services is seeking a dedicated and talented Administrator to join our team. As the Administrator, you will ensure the smooth running of our business by managing daily administrative tasks and providing support to our team. You will play a...

  • Customer Service and Contractor Liaison Officer

    5 days ago

    Sydney, New South Wales, Australia Business Development Manager Full time

    Dear Prospective Candidate,We are a nationally recognised company with a strong presence in the letterbox distribution industry, currently seeking a dedicated individual to join our team. This role involves handling customer updates and complaints, as well as communicating with our letterbox walkers about work opportunities.Key Responsibilities: Manage...

  • Operations Performance Analyst

    2 days ago

    Sydney, Australia OPS Garrison Lending Operations Pty Ltd Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Account Manager at Scene to Believe

    4 weeks ago

    Sydney, Australia PG Operations Pty Ltd Full time

    **Are you ready to embark on a career that revolves around creating and capturing magical memories? If you're passionate about providing amazing experiences and ensuring client satisfaction, we have the perfect opportunity for you!** **Company Overview** At Scene to Believe, we're committed to delivering exceptional products, services, and experiences that...

  • Account Manager at Scene to Believe

    1 day ago

    Sydney, Australia PG Operations Pty Ltd Full time

    **Are you ready to embark on a career that revolves around creating and capturing magical memories? If you're passionate about providing amazing experiences and ensuring client satisfaction, we have the perfect opportunity for you!** **Company Overview** At Scene to Believe, we're committed to delivering exceptional products, services, and experiences that...

  • Account Manager at Scene to Believe

    5 days ago

    Sydney, New South Wales, Australia PG Operations Pty Ltd Full time

    Are you ready to embark on a career that revolves around creating and capturing magical memories? If you're passionate about providing amazing experiences and ensuring client satisfaction, we have the perfect opportunity for youCompany OverviewAt Scene to Believe, we're committed to delivering exceptional products, services, and experiences that leave...

  • Operations Manager

    2 weeks ago

    Sydney, Australia JOOLA Full time

    **Operations Manager - JOOLA Sydney, Australia** **Location**: Remote (initially), with a transition to an office in Sydney **About Us: JOOLA** is a globally recognized brand in the table tennis and pickleball industry, known for delivering high-quality sports equipment and promoting the love of these sports. As we expand our presence in Sydney, Australia,...

  • Operations Manager

    4 weeks ago

    Sydney, Australia KPR Solutions Full time

    Great Office - Fun Team - Career Progression Our expanding company is seeking to hire an operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and...

  • Operations Manager

    2 months ago

    Sydney, Australia Robert Half Full time

    Operations Manager wanted for a global Crypto company, offering innovative solutions that will shape the future of digital finance! Our client, a rapidly expanding global Crypto ATM company are entering the Australian market and are seeking an Operations Manager to lead their newly created Warehouse Team, based in Southern Sydney. This is a truly exciting...

  • Operations Manager

    4 weeks ago

    Sydney, Australia Perigon Group Full time

    Excellent company culture - Sydney CBD location with Harbour Views - Excellent package **This diversified, ASX listed fund manager is a highly successful and established business with an excellent track record of growth.** **A brand new opportunity is now available to join their Operations team, as 2IC to Head of Operations.** **We are looking for an...

  • Operations Manager

    5 hours ago

    Sydney, Australia Perigon Group Full time

    Excellent company culture - Sydney CBD location with Harbour Views - Excellent package **This diversified, ASX listed fund manager is a highly successful and established business with an excellent track record of growth.** **A brand new opportunity is now available to join their Operations team, as 2IC to Head of Operations.** **We are looking for an...

  • Operations Manager

    2 months ago

    Sydney, Australia Robert Half Full time

    Expanding Manufacturing company seeking an Operations Manager to oversee their Branch Operations in this exciting newly created role! Our client, a rapidly expanding Manufacturing and Transport company are seeking an Operations Manager to oversee Operations and manage a team onsite at their branch based in South West Sydney. This is a truly exciting role...

  • Operations Manager

    2 months ago

    Sydney, Australia JEM Med Full time

    Warehouse based in Lane Cove, Sydney - Innovative and adaptable Medical Device company - Tight-knit team where you will work closely with the Managing Director One of our client companies is seeking an experienced Operations Manager to drive their operations to new heights in their Sydney warehouse! As the Operations Manager, you will play a vital role in...

  • Operations Manager

    2 months ago

    Sydney, Australia Dexus Full time

    Position Description Role: Operations Manager Department: Operations Reporting Line: Centre Manager Direct Reports: Nil Space for the best in you Our purpose is to create world-class spaces where people thrive, and that includes ourselves. Every day, we come to work at Dexus full of vision and the determination it takes to bring that vision to life. We...

  • Operations Manager

    5 days ago

    Sydney, New South Wales, Australia Robert Walters Full time

    An exciting opportunity has arisen for an Operations Manager to join a dynamic and growing international bank. The successful candidate will play a pivotal role in overseeing and managing the day-to-day operations of the bank, bringing expertise in corporate lending to influence all policies and procedures. This role offers an exceptional platform to...

  • Operations Manager

    2 months ago

    Sydney, Australia Mayday Recruitment Full time

    MAYDAY Recruitment is currently seeking a highly motivated and experienced As the **Operations Manager**, you will be responsible for overseeing the management and day-to-day operations of our self-storage facilities over two locations. **What's in it for you?** - Full-time permanent opportunity - Monday - Friday: 9am - 5pm (Some weekend work is required...

  • Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia OKX Full time

    About The OpportunityReporting the the Operations Lead, the Operations Manager will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organisation in terms of operational efficiency and effectiveness. The Operations Manager is mainly responsible for identifying areas of improvement within the...