Operations Manager

1 week ago

Sydney, New South Wales, Australia Ultimate Performance Full time

Join Our Team in Sydney: A Pioneering Opportunity at Ultimate Performance

Have you ever dreamed of making a significant impact in the vibrant heart of Sydney with a globally recognized leader in personal training? Ultimate Performance, spanning from Sydney to L.A., offers an unparalleled career opportunity for a dynamic Operations Manager to join our world-class team. We are looking for an individual driven by excellence and ready to contribute to our legacy of transforming lives through unmatched fitness experiences.

We began as a one-man band and, over the last 15 years, have evolved into a global powerhouse spanning eight countries with 25 exclusive, in-house gyms. Our journey from humble beginnings to international acclaim is a testament to our sweat, dedication, and relentless pursuit of excellence. Today, we stand proud as a robust team of 550 globally, driven by genuine profit and an unwavering commitment to our clients' return on investment.

About the Role: Operations Manager

As an Operations Manager with Ultimate Performance, you'll be immersed in our unique gym operations and client management strategies. Your role is pivotal — not in managing personal trainers directly but in working closely with our local, regional, and global leadership to streamline operations and create a seamless experience for clients and staff alike.

Key Tasks:

  • Conduct sales consultations for personal training services, build rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
  • Monitor client attendance to ensure session numbers are maximized where possible and reach out to clients with poor attendance.
  • Respond to and handle any incoming client complaints alongside the Gym Manager.
  • Liaise with clients and the client support team for payments, renewals, and general inquiries. Stay in touch with clients on a weekly basis who are placed on the waiting list, ensuring they are kept warm and updated.
  • Ensure automated data reports on client enrollment, retention, and referrals are maintained accurately.
  • Support the Gym Managers in the maintenance of the gym: equipment checks, stock checks, audits, Health and Safety assessments, fire assessments
  • Liaise with various property management regarding property oversight and assist in tenant communications.
  • Assist with schedule/events management: set-up of U.P. class offerings, sourcing availability in Personal Trainers' schedules for training sessions, client before and after photoshoots, organize gym social events and keep track of Trainers' birthdays.
  • Print gym advertisements and ensure all posts around the gym walls are relevant and updated.
  • Check in with U.P. Personal Trainer leavers to ensure they adhere to Confidentiality Information, Copyright, and IP agreements as stated in their contracts. Report any breaches to Human Resources.
  • Deliver allocated consultations to potential clients.
  • Respond to and handle incoming client queries and complaints alongside the Gym Manager in a timely manner.
  • Develop and maintain professional relationships with local businesses.

Requirements

We're Looking for Someone Who:

  • Has meticulous attention to detail — a non-negotiable quality for this role.
  • Has experience providing support to management, and providing outstanding customer service.
  • Understands the importance of process adherence and its impact.
  • Ideally has experience with health and safety, and fire checks.
  • Proactively suggests improvements to current procedures.
  • Finds inspiration in their job, displaying an active mindset.
  • Is a "missionary" with a passion for our mission, not just a "mercenary."

Benefits

  • Competitive Salary: $55k to $65k annually, with a 15% bonus available based on performance.
  • Cash Equity Scheme, sharing in the business success.
  • 22 days annual leave.
  • Professional Development opportunities for career advancement.

Join Us

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you.

How to Apply

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Sydney and beyond.

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