Customer Service Consultant

1 week ago


Melbourne, Victoria, Australia AIA Group Ltd Full time
Customer Service Consultant

BE THE DIFFERENCE


Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives.

If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.


The Opportunity:

As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives.

You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.


Through our structured training and development plan, you'll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.


Day to day you will:

  • Provide clear and accurate information about our products and services.
  • Ensure customer's records are accurate and up to date.
  • Proactively contact customers and Financial Advisors to gather additional information when required.


Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration (after an initial 4-6 weeks of classroom based training).

Allocated shift pattern between: 8:00am - 6pm Monday - Friday.


As a customer-focused individual, you'll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression.


In addition, you will have:

  • Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
  • A keen attention to detail and strong administration skills
  • Flexibility and adaptability to thrive in a fastpaced environment
  • Excellent verbal and written communication skills
  • Ability to problem solve and a solution focused approach

Why choose AIA:

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.


AIA is different. Are you?
Job ID JR-12356

  • Melbourne, Victoria, Australia AIA Group Ltd Full time

    Customer Service Consultant - HealthBE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer...

  • Customer Service Reps

    21 hours ago


    West Melbourne, Victoria, Australia Customer Management Solutions Full time

    FLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...


  • Melbourne, Victoria, Australia Australia Post Full time

    General information: Name Customer Service Consultant Ref # Date Tuesday, June 20, 202 City Melbourne State Victoria Country Australia Entity Australia Post Job Category Base Grade- Description & Requirements:Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our...


  • Melbourne, Victoria, Australia The Hassett Group Full time

    5-days in beautiful Port Melbourne office Salary $65k $70k + super. Join a team that collaborates, supports, and celebrates success together.ABOUT OUR CLIENTOur client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for a dynamic...


  • Melbourne, Victoria, Australia Hassett Full time

    ABOUT OUR CLIENT: Our client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for a dynamic individual to join their Customer Service team. ABOUT THE ROLE: As a Customer Service Consultant you will be at the forefront of our...


  • Melbourne, Victoria, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Call Centre - Customer Service / Customer care Consultant to join our team on a permanent Part - time basis in the Port - Melbourne location.The core responsibilities in this role include: Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly...


  • Melbourne, Victoria, Australia Tenacity CX Full time

    Job descriptionAre you looking to get out of Retail and Hospitality? Do you want a rewarding role where you can truly make a difference? Do you have a passion for customer service? Do you want long term career development opportunities? Are you looking to kick start your career in an office environment? Is the above ticking your boxes? Well, if you answered...


  • Melbourne, Victoria, Australia Veritas Recruitment Full time

    South-East Melbourne Locations Temp to Perm Opportunity Excellent Hourly RatesOur RolesWe cater for everything temporary, from same-day job starts, to one-day assignments, to three to six-month contracts and even temp to perm.Our ClientsThey are based across the Southeast Suburbs and operate in manufacturing, automotive, health & medical, corporate offices,...


  • Melbourne, Victoria, Australia SMAART Recruitment Full time

    Competitive salary of $65k + Super I Monday - Friday hours - No weekends Enjoy the flexibility of a hybrid working arrangement Melbourne CBD office Wonderful chance to work for a company who put their staff and members FIRSTAre you an experienced customer service consultant looking to work with a fun team in a company that makes a difference to businesses...


  • Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. Start date: 3 July 2024 The Opportunity: As a Customer Service...


  • Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer Service Consultant at AIA, you'll have...


  • Melbourne, Victoria, Australia Bank of Queensland Full time

    About the RoleAs a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.The role is phone based and all our calls are inbound enquiries from our BOQ customers. It's a fun, customer centric environment where there's heaps of support and focus on career...


  • Melbourne, Victoria, Australia ME Bank Full time

    About The RoleBank of Queensland Group is a truly unique group of challenger brands, including ME Bank, providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring,...


  • Melbourne, Victoria, Australia Australian Unity Full time

    What makes us, usEstablished in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...


  • Melbourne, Victoria, Australia Caseware Full time

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...


  • Melbourne, Victoria, Australia illion Full time

    Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our teams work with leading brands to bring data & analytics to lifeWe currently have a unique,...


  • Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date10 May :59pmJob TitleCasual Customer Service and Sales Consultant EASTLANDJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...


  • Melbourne, Victoria, Australia Telstra Full time

    Employment TypeCasualClosing Date25 Apr :59pmJob TitleCasual Customer Service and Sales Consultant DONCASTERJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...

  • Planning Consultant

    1 week ago


    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne - 80 Collins StreetJob Description SummaryAn exciting opportunity has arisen for a Planning Consultant to join ServiceStream in multiple locations.About the RoleServiceStream's Telecommunications division are currently seeking a Planning Consultant to join our growing company.Nature of position: Permanent, Full TimeLocation:...

  • Security Consultant

    1 week ago


    Melbourne, Victoria, Australia LZ Security & Service GmbH Full time

    Security Consultant - Anz (Melbourne Based) CyberArk - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION Company DescriptionAbout CyberArk:(NASDAQ: ) is the global leader in identity security. Centered on , CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces,...