Customer Service Consultant

1 week ago


Melbourne, Victoria, Australia Rentokil Initial Full time

We have an excellent opportunity for a
Call Centre -
Customer Service / Customer care Consultant to join our team on a permanent Part - time basis in the Port - Melbourne location.



The core responsibilities in this role include:

  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling
    pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting calls and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

  • Experience working in customer service or call center environments (essential)
-
This is an office-based role so you must be based in Melbourne
:

  • Demonstrated experience in phone sales and converting inquiries into sales
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multitasking
  • Proven problemsolving skills
  • Ability to focus on delivering a 'wow' experience to customers
  • Ability to work in a team environment to support fellow colleagues
  • Professional, reliable, and punctual.
  • Accurately enter data into systems
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

The safety and well-being of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.

ABOUT THE COMPANY
Rentokil Initial is a member of the FTSE 100 of leading companies.

This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.



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