Injury Management and Recovery Specialist

2 weeks ago

Melbourne, Australia Bupa Full time

**The opportunity**

An exciting opportunity has arisen for an experienced Injury Management and Recovery Specialist to join Bupa on a Permanent Full-Time basis in Melbourne, Sydney or Brisbane.

You will be responsible for providing effective and timely Workers Compensation claims management services and strategies to achieve optimal return to work outcomes for Bupa employees (primarily in Victoria, but scope to be introduced to other states) in line with best practice injury management principles.

This is a fast-paced and rewarding role where you’ll make a positive impact on people's lives and have opportunities for career growth and development.

**How will I help?**

Key accountabilities include:

- Actively manage Bupa workers compensation claims (start to end) in Victoria (with scope to be introduced to other states and develop professionally)
- Communicating, influencing and negotiating with key stakeholders regarding injury response and management strategies (including but not limited to Bupa employees, leaders, HR/ER, wider WHS team, treating health practitioners, insurers, brokers and third-party providers)
- Liaise with appropriate stakeholders in order to align processes, reporting and administration where appropriate, with a focus on ongoing development/refinement of processes in line with scheme/business changes
- Support our leaders and People Partners in guidance/strategy managing our employees with non-work-related injuries/health conditions
- Establish and maintain effective relationships with the insurers and third-party service providers.
- Provision of education to our leaders regarding early intervention injury response/management processes and ongoing claims management strategy

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- Allied health tertiary qualifications as an Occupational Therapist, Physiotherapist, Exercise Physiologist (or similar) with accreditation
- Minimum 2 years’ injury management / case management experience in the Workers Compensation industry (employer specific, occupational rehabilitation or insurer specific)
- Sound knowledge of the VIC Workers Compensation Act with demonstrated practical experience
- Key to success will be time management, excellent communication skills and passion for achieving return to work objectives
- Required to be well organised with an ability to prioritise tasks and work under pressure to achieve outcomes
- Experience utilising Solv (Injury Management System) and Excel desirable

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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