Injury Management Specialist

5 months ago

Melbourne, Australia Allianz Australia Full time

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**INJURY MANAGEMENT SPECIALIST | MELBOURNE VIC | PERMANENT, FULL TIME ROLE**

**The role**

The primary purpose of this role is to design, deliver and advise on appropriate, timely and cost-effective injury management strategies to promote early recovery and durable return to life and work for injured workers:
**You'll be responsible for**
- Collaborating with claims operations and treatment providers to develop strategies for reducing the human and financial costs to AAL through structured injury management practices, ensuring adherence to relevant legislative requirements.
- Ensuring appropriate treatment is approved in line with legislative requirement and relevant policies.
- Conducting regular call coaching each month with aligned Case Managers and provide feedback to support customer service techniques as well as being a point of escalation in instances of complex queries.
- Developing project plans and initiatives, including costs and benefits, to improve scheme liability management, productivity improvement and injury management competencies and provide regular activity / progress reporting as required.
- Implementing injury management strategies within the team and business units to ensure the continuous improvement of return to health and work outcomes in compliance with legislative and regulatory requirements.
- Providing expert advice and guidance to support team members with managing work-related injuries and conditions
- Coordinating activities with key stakeholders including attending Worker Interviews and THP Case Conferences to facilitate the successful management of injured workers with their return to health and work.
- Building capability by coaching and mentoring teams on injury management methodology to reduce the duration / cost of claims through weekly case conferencing with aligned Case Managers and assist Recovery Support Specialists and Team Managers to provide team support and assistance in medical and injury management.

**About you**
- Extensive experience in injury management relating to occupational rehabilitation, claims management and/or return to work
- Tertiary qualifications in a relevant discipline and/or industry accreditations
- Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation
- Coaching and mentoring experience
- Demonstrated understanding of strategy development and able to work with multiple teams to align department strategy with organisational vision

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing

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