Injury Management Specialist

3 months ago

Melbourne, Australia WorkFocus Australia Full time

**Company Description**
Join Australia’s most awarded wellness and work provider and set your career path to success

If you’re passionate about making a real difference in people’s lives and providing excellent customer care, this is the place for you Help your clients regain their independence and achieve their goals in life and work.

We want to see you succeed in your career, so the same dedication we have for supporting our clients, we also have for supporting you. We will champion your professional development, career progression and wellbeing.

Join us in helping make an impact

As an Injury Management Specialist you will play a vital role in the recovery and rehabilitation of workers from our largest customers. Drawing upon your extensive experience and strong profile within the industry, you will deliver specialist services and strategic initiatives to deliver optimal health and return to work outcomes.

**As a valued team member, your responsibilities will include**:

- Maintain quality across customer as per SLA requirements in regard to rates, costs and durations
- Implement services as per Customer SLAs
- Coach team member to undertake work in accordance with customer requirements
- Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
- Represent WFA at public forums and on various committees as required

**Qualifications** What you’ll bring to the role**:

- Qualifications and relevant professional registration in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology or Rehabilitation Counselling (AHPRA, ESSA, ASORC, RCAA)
- Significant occupational rehabilitation industry experience
- Specialist knowledge and skillset with a solid reputation and profile within the industry
- Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
- Customer service orientation with experience managing customer service agreements
- Demonstrated ability to independently generate referrals and build portfolio
- Strong communication and interpersonal skills with experience training, coaching and developing others
- Willingness to travel (car and license essential)

**Additional Information** What we offer you**
- Truly flexible working, in the community, from home and the office - you set your schedule
- Learn and be mentored from a multi-award-winning team
- Multiple career pathways and professional development opportunities - 90% of our leadership team have been promoted from within
- Generous financial incentives program to reward you for your impact
- Purchase additional annual leave
- Paid parental leave
- Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more

**At WorkFocus, we get people well and working.**

Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life.

By joining WorkFocus Australia you will also be joining the MedHealth Group, a family of industry leading health, medical and employment enterprises, which has been voted 2 years in a row as an Australia’s Financial Times ‘Best Place to Work’ organisation, allowing you to build and take your career all over Australia.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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