Account Manager
7 months ago
**Account Manager - AU (Remote)**
**An Introduction to Forage**
At Forage, we are on a mission to get motivated students great jobs. We want to build a world where every student has the opportunity to build vital career skills and industry knowledge for free, and in so doing, give everyone the chance to discover and land their dream job.
This is a rare opportunity to join a critical function in a fast-growing mission-oriented start-up with a global presence backed by world-class investors including Lightspeed Ventures, Blackbird, Telstra Ventures, Y-Combinator, FundersClub, SemperVirens, Arizona State University and others.
**Role Description**
As an Account Manager in Australia, you'll be at the forefront of our customer relationships in the APAC region - responsible for owning and nurturing relationships with major brands. Drawing upon your proven expertise in managing SMB through to Enterprise accounts, you'll excel at client service, communicating industry and product insights, and building enduring relationships with VP level leaders and business users.
You’ll join a lean and global high-performance team, with your work having a direct impact on the success of our employer partners, and in turn, Forage. The role is client-facing and requires a passion for building strong, lasting relationships that allow our largest customers to be successful with Forage.
This role is ideally based in Sydney or Melbourne.
**Responsibilities**
- **Own the commercial & operational relationship for Forage’s APAC accounts**: Own and nurture the relationships with Forage’s APAC (mainly Australia) accounts, including several of the world’s largest employers. You will be responsible for owning the commercial relationships (renewals & expansion) and success metrics for each customer.
- **Relationship Building**: Initiate and build strong, enduring relationships with business users and VP level executives. Leverage these relationships to identify expansion opportunities.
- **Cross Functional Collaboration**: Work closely with cross-functional teams Product/Production/Marketing as required, and be hands-on supporting and working with them to ensure client delight and success.
- **Strategic Account Planning**: Develop and execute strategic plans to maximize value for clients and enhance long-term partnerships (including story telling with data). Work with CS Leadership to continuously build out our APAC client playbook.
- **Internal Customer Advocacy**:Identify new opportunities to unlock value for your customer through collaborating internally with cross-functional teams. Be the biggest advocate for your clients and innovate and explore options to continue to drive customer results.
- **Metrics Achievement**: Consistently meet or exceed retention & expansion / customer satisfaction / product adoption goals.
- **Industry Insight**: Familiarity with the relevant industry and market trends in the early talent / EDI space and the credibility to be a thought leader in the sector
**Your Experience**
- **Experience Managing Enterprise Account Customers**: Proven success managing and driving success (retention & growth) with large enterprise accounts (ideally for a B2B SaaS company).
- **Customer Success Expertise**: Strong track record of navigating complex organisations to find the “champions” and build and strengthen those relationships (virtually and in person).
- **Stakeholder Relationship Building**: Demonstrated ability to cultivate and maintain authentic relationships with business users across various locations as well as VP-level execs.
- **Goal / Metrics Achievement**: Consistent history of meeting or exceeding retention/expansion targets and product adoption metrics.
- **Reliable Project Management**: Experience owning and managing a high value book of business - ability to analyse, prioritise and manage competing tasks/projects with the ultimate goal of ensuring a seamless and great customer experience for our customers.
- **Story Telling with Data**:Demonstrated ability to use data to tell a story to customers, in a compelling and clear way.
**What we’re really looking for**:
- Hungry, scrappy and results-oriented individual who wants to be the top performer & the chance to “own the market” on behalf of Forage
- Excellent communicator (written & oral) & executor with attention to detail
- Deep sense of curiosity, obsessed with learning about our customers and our product
- Self-starter who believes nothing is beneath them and nothing is above them
- Someone who genuinely loves building connection with people and team mates
- Individuals who believe in the benefits of democratizing access to education (we’re a mission-driven team here at Forage)
**Why work at Forage?**
Forage is a small but dynamic team of builders who are passionate about equipping people with the skills to find their dream job. We are a global team, based in offices (and home offices) across Australia, the US and the UK.
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