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Front Office Manager

4 months ago

Red Hill, Australia Lancemore Hotel Group Full time

**An exciting opportunity for an experienced Assistant Front Office Manager or Duty Manager to take the next step**:

- ** Run your own dynamic Front Office team**:

- ** Access to all of our Benefits package - including a PAID birthday off**:

- ** Mentoring and a tailored career pathway to advance your career**:

- ** Join this award winning team, Lancemore Lindenderry Red Hill are the recent recipients of 'Regional Property of the Year' as named by HM Magazine and Lancemore Hotels 'Hotel of the Year' to name a few...**

We are on the hunt for an experienced and charismatic** Hotel Front Office **professional, to lead our outstanding guest-focused team in an influential role Reporting to the General Manager, you will oversee the entire Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

**About The Role**:

- Award winning 5* boutique hotel with outstanding restaurant, attracting leisure, corporate, conferencing and wedding guests
- Join the leadership team consisting of award winning Executive Chef, Highly renowned Restaurant Manager, Operations Manager and Director of Sales.
- As the champion of a small team you will lead the Customer Experience throughout the guest journey. Providing a friendly environment, engaging efficiently, nothing is too much trouble
- Lead & support a service focused team operating between 7am and 8pm, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation, with varied rosters covering day/evening/weekend shifts including public holidays

**About You**:

- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritizing and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

**About Lancemore Lindenderry Red Hill**

A winner of multiple awards including, AGFG Chef's Hat Award, Conde Nast Traveller's Readers Choice Awards, Lindenderry is set in the very heart of Red Hill on 34 stunning acres of gardens and vines. Our luxury boutique, designer hotel is ideally positioned to soak up the spectacular Mornington Peninsula: soul-enriching nature, artisan produce and mere minutes from the region’s most revered wineries.

**Why work for Lancemore Hotels?**

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities.
- If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

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