Front Office Assistant Manager

21 hours ago

Spring Hill, Queensland, Australia Accor Full time
About the Role

We are seeking a highly skilled and customer-focused Front Office Assistant Manager to join our team on a fixed-term basis. As a key member of our front office team, you will be responsible for ensuring seamless guest arrivals and departures, maintaining high standards of customer service, and driving continuous improvement in our operations.

Key Responsibilities
  • Evaluate guest satisfaction and monitor trends to drive improvements in our team and processes.
  • Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to hotel procedures and standards.
  • Ensure accuracy of data and reporting.
  • Liaise daily with our Reservations team.
  • Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
  • Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
Requirements
  • Experience in a similar role, preferably in luxury hotels.
  • Deep understanding and practical application of Front Office standards and procedures.
  • Authentic customer service, interpersonal and communication skills.
  • Impeccable grooming and presentation standards.
  • Proficiency in the using the MS Office suite of products.
  • Experience in Opera Cloud is highly desirable.
  • Ability to work a range of shifts, inclusive of days, nights and weekends.
About Accor

We are a global leader in the hospitality industry, with a commitment to delivering exceptional guest experiences. We offer a range of benefits and opportunities for career growth and development, including access to our Accor Academy, flexible working arrangements, and a comprehensive employee assistance program.

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