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Front Office Assistant Manager
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Front Office Assistant Manager to join our team at Accor. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.
Key Responsibilities
- Evaluate guest satisfaction and drive continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to hotel procedures and standards.
- Ensure accuracy of data and reporting.
- Liaise daily with our Reservations team.
- Manage customer relations and deliver truly memorable experiences for our guests.
- Act as our 'Loyalty Champion' and strive to recruit new members to our loyalty program.
Requirements
- Experience in a similar role, preferably in luxury hotels.
- Deep understanding and practical application of front office standards and procedures.
- Authentic customer service, interpersonal, and communication skills.
- Impeccable grooming and presentation standards.
- Proficiency in using the MS Office suite of products.
- Experience in Opera Cloud is highly desirable.
- Ability to work a range of shifts, inclusive of days, nights, and weekends.
About Accor
We are a global leader in the hospitality industry, with a commitment to delivering exceptional guest experiences and supporting the growth and development of our team members. As a member of our team, you will have access to a range of benefits and opportunities, including:
- Learn your Way - Access to our Accor Academy for ongoing learning and development.
- Work Your Way - Flexibility to ensure a work-life balance.
- Incredible Accor Heartist Benefits - including discounted food and beverage, accommodation worldwide, and more.
- Accor's refer-a-friend bonus.
- Accor's Parental Leave Scheme.
- Access to our Employee Assistance Program.
