Front Office Assistant Manager

3 days ago

Spring Hill, Queensland, Australia Accor Full time
About the Role

We are seeking a highly skilled and customer-focused Front Office Assistant Manager to join our team on a fixed-term basis. As a key member of our front office team, you will be responsible for ensuring seamless guest arrivals and departures, maintaining high standards of customer service, and driving continuous improvement of our team and processes.

Key Responsibilities
  • Evaluate guest satisfaction and monitor trends to drive continuous improvement
  • Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to hotel procedures and standards
  • Ensure accuracy of data and reporting
  • Liaise daily with our Reservations team
  • Manage customer relations and deliver truly memorable experiences for our guests
  • Act as our 'Loyalty Champion' and strive to recruit new members to our loyalty program
Requirements
  • Experience in a similar role, preferably in luxury hotels
  • Deep understanding and practical application of Front Office standards and procedures
  • Authentic customer service, interpersonal, and communication skills
  • Impeccable grooming and presentation standards
  • Proficiency in using the MS Office suite of products
  • Experience in Opera Cloud is highly desirable
  • Ability to work a range of shifts, inclusive of days, nights, and weekends
About Accor

We are a global leader in the hospitality industry, welcoming you as you are and offering a range of benefits and opportunities for growth and development. With 5400+ hotels across 110+ countries, the possibilities are endless.

At Accor, we believe in empowering our employees to learn, grow, and thrive in their careers. We offer a range of benefits, including:

  • Access to our Accor Academy for learning and development
  • Flexibility to ensure a work-life balance
  • Incredible Accor Heartist benefits, including discounted food and beverage and accommodation worldwide
  • Accor's refer-a-friend bonus
  • Accor's parental leave scheme
  • Access to our Employee Assistance Program

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