Wholesale Administrator Apac

6 months ago

Sydney, Australia Jivaro Full time

Fun vibrant culture
- Hybrid model
- Generous product allowance

**Role: Administrative & Customer Service Support**

**Purpose**: Provide high-level administrative and customer service support to APAC agents, distributors, and wholesale customers for Seafolly & Jets swimwear brands.

**Key Accountabilities**:

- **Account Management**:

- Administer Australian, New Zealand, Asian, and South African wholesale accounts.
- Collaborate with APAC Sales Manager and sales reps.
- Liaise with agents to provide critical business information.
- **Sales Order Management**:

- Manage daily sales order processing, including allocation, order accuracy, and financial reconciliation.
- Ensure accurate stock management and improved fulfillment rates.
- Coordinate timely pick run exports for on-time deliveries.
- Monitor and manage inbound replenishment orders and connection requests.
- Schedule shipments and provide order confirmations to accounts.
- **Customer Service**:

- Deliver efficient and supportive customer service.
- Enhance communication with partners by providing relevant business information.
- Respond promptly to inquiries and escalate as needed.
- Monitor the customer service inbox and phone line.

**Key Success Indicators**:

- Exceptional customer experiences.
- Cost control through effective order management.
- Foster a positive team culture.

**Requirements**:

- Excellent communication and interpersonal skills.
- Proactive, enthusiastic, and customer-centric approach.
- Familiarity with AP21 or similar ERP systems.
- Experience with JOOR or similar B2B order platforms.
- Intermediate Excel skills.
- Willingness to learn and adapt.
- Strong organizational and planning skills.

**The Seafolly Way**:

- Promote a positive team relationship.
- Participate in team meetings and reviews.
- Be a brand ambassador.
- Maintain a professional appearance.
- Contribute ideas for continuous improvement.
- Take responsibility for personal and professional development.
- Celebrate team and colleague achievements.

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