Customer Success Manager

3 weeks ago

Sydney, Australia ELMO Talent Management Software Full time

An exciting opportunity has become available in the Customer Success Team. We are seeking a REM focused Customer Success Manager to join the team in Sydney. As a Customer Success Manager (CSM) you will work closely with the Account Managers and Account Coordinators to establish a thorough understanding of the customer base. ELMO CSM’s are primarily responsible for promoting customer satisfaction across ELMO customers, leading to the retention and upsell targets of the Account Management Team.

If you see yourself running optimisation sessions and technical projects with customers, ensuring the solution is meeting the needs of the business and is not outdated by changing requirements then ELMO Customer Success is for you.

**What we would like to see you bring to the team..**
- Minimum 3-4 years previous experience across Client Services, Customer Success, Payroll or Remuneration
- Previous experience with Payroll, RTA or REM technology
- Excellent listening and presentation skills
- Strong communication skills (both written and verbal)
- Experience with Excel is highly desirable
- Ability to quickly learn and grasp technical concepts within a platform.
- Proven ability to manage multiple projects at a time whilst paying strict attention to detail.
- Excellent technical troubleshooting ability
- Experience of reporting and analytics is desirable.
- Experience of writing documentation is desirable.

**More about our team and benefits..**
- Family friendly environment with onsite barista
- Wellbeing initiatives: virtual yoga and meditation classes
- You will be part of a fast-growing HR tech company where the opportunities are endless
- Inhouse Learning and Development initiatives
- ELMO Social clubs (movies, books, Green team) and Communities of Interest (cooking, pets, gardening)
- Monthly Employee rewards
- Mental Health programs
- ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO ISO 27001 Certified security policies._

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