Customer Success Manager

7 days ago

Sydney, New South Wales, Australia hatch Full time
This is a Customer Success Manager role with Instant based in Sydney, Australia

  • Instant --

Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.

More About The Customer Success Manager Role At Instant

Instant is looking for a highly collaborative and outcome-oriented Customer Success Manager to play a critical role in delivering a rewarding, sticky and satisfying experience for our valued customers — proactively guiding the customer throughout their journey with Instant to create a great commercial relationship. This includes rapid onboarding, implementation, and adoption as well as establishing, tracking, and reporting on shared success criteria.

As a Customer Success Manager, You Will

  • Serve as the primary point of contact for existing customers, driving satisfaction.
  • Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan.
  • Ensure customer satisfaction that leads to holding our product stickiness, customer satisfaction and currently 0% churn rate.
  • Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift.
  • Answer questions and facilitate data requests, user feedback, and bug reporting to the product team.
  • Act as Voice of the Customer internally to represent customer needs and wants.
  • Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers



Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Instant team will be there to support your growth.

???? Please consider applying even if you don't meet 100% of what's outlined ????

Key Responsibilities

  • Adoption and Success Management
  • Account Retention and Expansion

Key Strengths

  • Collaboration
  • Service orientation
  • Problem solving

Why Instant is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Instant not with Hatch.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
#J-18808-Ljbffr

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Reveal Full time

    Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Reveal Full time

    Position:Customer Success ManagerReports To:VP Customer Success***Location:Sydney, AustraliaJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine,...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Teradata Full time

    Customer Success Manager Location: Sydney NSW, Australia Requisition Number: External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Corporation Full time

    Applications are considered on a rolling basis Join our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Weel Full time

    Customer Success ManagerAs a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Everything Full time

    You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, AustraliaCanary Technologies is a fast-growing enterprise hospitality technology company...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Everything Full time

    You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia Canary Technologies is a fast-growing enterprise hospitality technology...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business.07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage.In the last few years...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer successAs the Manager of Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Manager - Customer Success

    1 week ago

    Sydney, New South Wales, Australia Lloyd Connect Full time

    Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B preferred.Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia Enable International Full time

    Customer Success Management at EnableEnable believes rebates are essential for creating, maintaining, and growing trading relationships within the supply chain.Rebates enable partners to make informed decisions, benefiting manufacturers, distributors, retailers, and end consumers.Enable fosters a thriving supply chain ecosystem through partner collaboration,...

  • Manager, Customer Success

    7 days ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSeven Rooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC.In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform.You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia Basware Corporation Full time

    Applications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...